Below are explanations of each level of access that can be assigned.

Access levels are tiered

Level 1 access includes access levels 2, 3 & 4

Level 1

Primary Contact/Account Owners maintain liability and may make inquiries or changes to meet their needs.  

The following activities may ONLY be performed by an Account Owner:

• Add, change or remove an Authorized Contact, Accounts Payable Contact, or User Contact
• Add, change, or delete the account PIN and Security Question
• Change Account Owner Confidential Personal Information: (name, social security number, date of birth, or driver’s license number)
• Change Business Information: Business name, address, and tax id; or request a Change of Responsibility

Level 2
Authorized Contacts perform general maintenance including the activities listed below:  

• Bill equipment, accessories or repairs to the account
• Renew contract obligations for an account 
• Cancel service to an account, multiple or single line 
• Sign for or renew lines of service 
• Receive account specific information (including account balance)
• Make payments to the account / make payment arrangements
• Make account changes (including price plan changes, managing features, equipment changes, and contact information) providing they do not change Account Owner Personal Information including the following: Account Owner name, social security number, account address, account PIN or tax identification number
• Voluntarily suspend or restore service
• Provide signature on behalf of the Account Owner for loaner phones

Level 3

The Accounts Payable Contact is designated as the initial contact for payment issues on the account.

• They may make payments and payment arrangements, and may receive only payment related account information from the first page of the bill.  

Level 4

The User Contact has limited access to only their MDN.

• They may receive information related to their MDN only.
• Make changes to their MDN.
• Troubleshoot their device.