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The customer experience has never been more relevant

The shift from tracking leads and sales to tracking customer satisfaction is a recent trend we’ve seen across the board.

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From marketing to sales to IT, customer service initiatives are top priority. Great experiences reap great rewards. Almost two-thirds of customers are willing to pay a premium for a better experience. And it has a flow-on effect – a standout experience with one company means nearly three-quarters of customers hold other companies to higher standards. If you’re not focused on the customer experience as a priority, you’re falling behind.

Find out from 500 Consumer and Business Buyers in Australia and New Zealand.

+ How customer expectations are shifting
+ Which emerging technologies are most engaging
+ The importance of trust in customer relationships
+ How corporate values impact on the customer’s buying decisions

The four dimensions

Strategy & Vision

Technology

Change Managment

People & Culture

Strategy & Vis​ion

Technology

Change Managment

People & Culture

Software on its own doesn’t do the job. You need to understand business, technology and customer behaviour.

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We do. Our unique coal face experience and holistic 4-pillar approach through Strategy & Vision, Technology, Change Management and People & Culture will take you beyond business-as-usual, on a journey to far better customer and business outcomes. We do this through three smooth stages: Roadmap, Process and Change.

Our approach is a unique blend of business consulting and Salesforce expertise.

The Moderno approach to Salesforce projects is based on a unique perspective for delivering the Salesforce promise. Quite simply, no other Salesforce partner can claim to have experience in selling the Salesforce promise and then being responsible for delivering it.

- Aligning Salesforce to your business objectives
- Optimisation of your business processes
- Building functionality that doesn’t overwhelm you
- Developing your Change Management Program
- What you can do to ensure a successful Salesforce journey

What some of our clients are saying 

Doug Pratt

Gareth has a strong ability to grasp technology and understand the commercial potential of an opportunity to drive technology to market. Once committed, he consistently demonstrates his loyalty to both customers and colleagues who are involved in the business. This is all underpinned by an insatiable thirst for knowledge which drives him forward in his commercial dealings.

Chris Jankos

In the four months I worked under Gareth, I learned more about Sales and Channel Partner strategy than from anyone else during my entire career. After spending more than a decade working for two of the most successful software companies the world has ever seen, it's easy to see why WalkMe chose Gareth to lead their expansion into ANZ.

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