Updates on Amazon's Investments to Help DSPs Improve the Driver Experience

We just announced an incremental investment of $1.9B in the DSP program – bringing the total to $21.7B over the last eight years. This year, we are investing $384MM to support DSPs' ability to attract and retain talent. We anticipate that these investments over the past three years will have helped DSP Owners increase pay by an average of 16% nationwide across the same timeframe.

Our investments have also helped DSPs and DAs improve the serious crash rate by more than 23% across the network last year, even as total miles driven increased by 27%. As we are collectively growing, we're also also getting safer. This year's investment will also support more than a dozen programs, which you can read more about below, to improve the safety and experience of DSPs and their teams, like you. This is just a glimpse into the significant milestones the DSP program has already achieved in just eight years. 

Safety

Prioritizing safety first: Since 2022, we’ve invested more than $543MM in safety supplies and tools for DSPs and their teams, like you. These include summer and winter safety supplies, fleet improvements, and more.  

Collision avoidance: Last year, we announced the new Fleet Edge collision system that can detect vehicles, cyclists, and pedestrians from all directions – alerting you to potential collisions so you can respond. These systems will be in more than 50% of the Rivian EDVs in the DSP fleet by the end of this year.

Weather and hazard awareness: When it comes to safety, the Delivery App is one source of truth for weather and other critical alerts on road. Now, the App's navigation will automatically adjust if there are road closures or other hazards in your path due to weather. In addition, the maps in your device are improving to include dynamic hazard cues for things like accidents ahead on the route, road construction, and more, so be on the lookout for these!

Scaling hydration solutions across the network: We continue to scale our hydration carts we launched last year across high-heat zones with 282 of these to be installed by Peak this year – helping make filtered water more accessible right on the launchpad and moving away from single-use plastic bottles for a more sustainable solution.

DSP and DA Experience

Free food and drink on-road: Over the years, we've worked with 7-Eleven, Speedway, Starbucks, and McDonald's so your DSPs can offer you food and drink while you're on the road. To build on this momentum, we just announced a new promotion so your DSP can offer you delicious options from places like Arby's and Sonic! Look for these promotions in time for Peak season.

In-station and on-road feedback: We are working on an in-app feedback mechanism that will provide a standardized way to quickly report in-station defects or on-road issues in the Delivery App. If it's cart staging, restroom cleanliness in stations, parking – you'll be able to tell us about it directly in the Delivery App so we can take action.

Engagement and recognition in the Delivery App: You may have started to notice more information, including a confidence boost and recognition of certain milestones, right here in the Delivery App! From birthday celebrations to real-time achievement recognition to how many packages you've delivered so far and more, we continue to launch new features to celebrate and appreciate all the ways you deliver alongside your DSP! 

Rivian vehicle enhancements: You've shared that you love the new EDVs – but you want more flexibility when it comes to battery life and navigating different types of roads. That's why we are adding two new Rivian vehicle types later this year, including an all-wheel drive model and one with a larger battery that increases range compared to 25% to today's Rivian models. Stay tuned as these start to scale across the network later this year and into 2027.

On-Road Experience

Better balanced routes: We are constantly using your feedback to improve our route planning. In fact, your feedback is one thing that's helping create better balanced routes, preventing about 25% of those that you would normally rate as "difficult" from ever going on road.

Tech that improves your delivery experience: You've shared that you want features to help make each stop feel more seamless. That's why we are working on multi-scan technology, where you can scan your device's camera across multiple packages at once, and it will indicate which to select for the current stop. Soon, the Delivery App will also tell you in the moment if your photo-on-delivery is blurry or out of frame, recommending you retake it right then, helping you get better customer delivery feedback for quality photos.

Amazon Smart Delivery Glasses: Last year, we announced our Delivery Glasses, which can show all your delivery information right in your field of vision, helping you effortlessly scan packages as you look at them, scan a delivery area to be sure you're at the right location, help you navigate a walk-path, and take the photo-on-delivery. These are scaling pretty quickly – with more than 21,000 of these planned to in-use by end of next year. Drivers helping test this tech say they like the ability to stay hands-free for scanning packages and navigating, both before and during a stop. One DA said "These things honestly just make my job so much easier." 

Better real-world guidance for your routes: One thing DAs like you have flagged is that all routes aren't created equal, so we're doing more to consider real-world conditions you face and adjusting routes accordingly. For example, routing now better accounts for stop after sunset, adjusting time estimates for those deliveries so you can be more aware as conditions change. In addition, stops in a congested downtown area aren't planned for the same amount of time as a suburban driveway, helping better account for the time you might need to find parking for that city stop, or account for an access code or doorman.

Improving at-stop navigation: There are some cool things happening in the Delivery App when it comes to helping you better navigate a stop – whether it be helping you find buildings and entrances at complex locations like campuses, expanding floor-level guidance in apartments, and parking and walk path guidance. Some of these enhancements are already rolling out and will continue expanding to more and more locations.  

We are proud to double down on our commitment to small business owners, who are, in turn, deeply invested in creating a safe and rewarding workplace for you. We know that you and your DSP Owner go to great lengths to take care of Amazon customers – and for that, thank you.

This communication contains confidential information of Amazon.com, Inc. and its affiliates that is subject to contractual restrictions on use and disclosure. If you are not the intended recipient, you are notified that any unauthorized use, distribution, or copying of this communication is strictly prohibited.