Learn more about becoming an Amazon Delivery Service Partner
If you're a customer-obsessed, hands-on leader who thrives in a high-speed, ever-changing environment, launching an Amazon Delivery Service Partner (DSP) business may be the opportunity for you. As a DSP owner, you'll focus on building a successful, safety-first work culture, which includes recruitment, hiring and coaching a team of 40-100 high-performing, hourly employees and managing a fleet of 20-40 vans on average. Amazon will support you by providing a dedicated business coach and access to value-added services, such as uniforms and vehicle insurance, to help you run your business efficiently. With the right staffing and operational plan that allows you to adapt to demand throughout the year, you'll be set up to run a business that delivers packages 7 days a week, 361 days a year.
Amazon is also helping entrepreneurs get started by providing a $10,000 Diversity Grant to qualified applicants. If you've ever dreamed of owning your own business, this could be the opportunity for you!
What to Expect
Launching a business becomes that much easier with Amazon’s delivery volume and resources behind you.
| Set up your business |
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Use our suite of exclusive deals to acquire the assets you need to start your business. Work with our network of top-in-class service providers to keep your business rolling. |
| Build your team |
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You’re a coach. This is your team. As you set up your business, the most important step you’ll take is recruiting and retaining solid drivers that will enable the ongoing success of your operation. |
| Deliver packages |
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Your delivery team will operate up to 20-40 vans per day. Serving thousands of customers daily isn’t easy, but the smiles are incredibly rewarding. |
| Create your team culture |
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Your can-do attitude ensures your business reflects Amazon’s high standards and customer-obsessed culture. Motivate your team to exceed expectations on every delivery through coaching and development. |
| Grow your business |
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Deliver a great customer experience to gain more opportunities to hire more people, and deliver additional packages to further grow your business. |
| Get you started |
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Our exclusive deals on Amazon-branded vans, comprehensive insurance, industrial-grade handheld devices, and other services help you get your delivery business up and running. |
| Provide training |
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We provide both virtual and in-person training to ensure you’re set up for success, starting with a one-week introduction to Amazon, followed by a week in one of our Delivery Stations working with a community of existing owners and drivers to learn the tips and tricks of operating a successful delivery business from those who know it best. In-person training involves social distancing, temperature checks, and other enhanced safety measures. |
| Give you a comprehensive toolkit |
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We give you all the tools and technology you’ll need to run your business, including daily processes designed to keep your operation running smoothly. |
| Offer on-demand support |
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Owners receive ongoing support from Amazon, which includes comprehensive operations manual, driver assistance for on-road issues, and a dedicated Business Coach. |
| Share our experience |
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Amazon shares more than 20 years of technological and logistics experience to guide you in one of the fastest-growing industries in the world. |
Frequently Asked Questions
Q: What are the startup costs?
A: Assuming that you choose to take advantage of all third-party deals impacting startup costs that have been negotiated by Amazon in connection with the program, we estimate that it will cost DSP owners $10,000 to start their businesses. This is not a fee paid to Amazon, but represents our estimate of what it will cost to cover key startup costs including legal entity formation and licensing, professional services like accountant and lawyer fees, set up supplies such as a laptop and timekeeping software, recruiting costs such as job postings, drug tests, and driver training, and your travel for owner training. Upfront costs for delivery vehicles are excluded from our estimate as there is no upfront cost for delivery vehicles procured through the delivery vehicle leasing program negotiated by Amazon. You can find more information (including assumptions underlying the startup cost estimate) here, and in our program brochure which includes a breakdown of the types of costs that you can expect your company to incur.
Q: Do I need a logistics background to pursue this opportunity?
A: Absolutely not. The DSP program has many successful owners from a wide variety of backgrounds including military veterans, former sellers on Amazon.com, educators, city council members and many others. Logistics experience is not required.
Q: Where are these opportunities located?
A: A current list of locations with available or planned opportunities is available on our website here.
