Salesforce and AI for Utilities: Powering Up Utilities - AI-Driven Outage Response
Webinar Recording
Smarter Outage Response: AI-Powered Field Operations
In this webinar, we follow a real-world outage scenario to showcase how AI, automation, and data integration transform the utility service experience. From proactive fault detection to intelligent crew dispatch and post-work reporting, see how Salesforce Field Service, Agentforce, and Data Cloud streamline each step of the response lifecycle.
Key highlights include:
• Customer reports an outage using Agentic AI.
• AI-driven anomaly detection and customer notification—before outages escalate
• Automated dispatch recommendations based on severity, skills, and availability
• Optimized crew routing, inventory checks, and real-time knowledge support
• Effortless post-job reporting and compliance documentation
Explore how these innovations reduce downtime, improve technician productivity, and deliver faster, more proactive service to customers.
In this webinar, we follow a real-world outage scenario to showcase how AI, automation, and data integration transform the utility service experience. From proactive fault detection to intelligent crew dispatch and post-work reporting, see how Salesforce Field Service, Agentforce, and Data Cloud streamline each step of the response lifecycle.
Key highlights include:
• Customer reports an outage using Agentic AI.
• AI-driven anomaly detection and customer notification—before outages escalate
• Automated dispatch recommendations based on severity, skills, and availability
• Optimized crew routing, inventory checks, and real-time knowledge support
• Effortless post-job reporting and compliance documentation
Explore how these innovations reduce downtime, improve technician productivity, and deliver faster, more proactive service to customers.
This webinar was presented by
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Diabsolut
Montreal Head Office
1425 Trans-Canada Highway,
Suite 020B, Dorval, Québec,
Canada H9P 2W9
TOLL FREE: 1-877-341-3227
LOCAL: 514-461-3314
Montreal Head Office
1425 Trans-Canada Highway,
Suite 020B, Dorval, Québec,
Canada H9P 2W9
TOLL FREE: 1-877-341-3227
LOCAL: 514-461-3314
