US Natural Gas & Electric Utility
Success Story
Transforming Utility Operations with Salesforce Field Service
Faced with the end-of-life of its legacy system, a leading US natural gas and electric utility partnered with Diabsolut to transition seamlessly to Salesforce Field Service. This large-scale project, spanning 8 states and 800+ communities, ensured operational continuity for 1.4 million customers while enhancing governance, efficiency, and scalability.
Through a strategic blend of technology, process standardization, and change management, Diabsolut streamlined complex workflows, reduced IT overhead, and improved data accuracy. The result? A future-proof, adaptable solution that empowers the utility’s field workforce, increases productivity, and ensures long-term success.
Download the full success story to see how this transformation was achieved.
Montreal Head Office
1425 Trans-Canada Highway,
Suite 020B, Dorval, Québec,
Canada H9P 2W9
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