Harnessing Customer Success for Professional Services Organizations: A fireside chat with Certinia
Webinar Recording
In today's professional services landscape, customer success has evolved into a key driver of long-term growth and client retention. Join our upcoming fireside chat to learn from industry leaders about reshaping the way organizations deliver value through customer success.
Our expert panel will provide insights into building successful customer success frameworks, managing client expectations, and leveraging data and technology to boost retention and foster stronger relationships. Whether you lead a customer success team or manage service delivery, this fireside chat will offer actionable takeaways to make customer success a cornerstone of your organization's success strategy.
Agenda:
• Welcome & introductions
• Setting the Scene: The growing importance of Customer Success • Key role of Customer Success in PSOs
• Building the Customer Success Framework in a PSO
• Q & A
This webinar was presented by