Thank You for Your Interest in Our Top-Tier CPG Customer Friction
Webinar and Assessment Report
We all recognize bad customer experiences in the moment (think long hold times, non-mobile websites and repetitive questions), but how can you quantify those experiences and tie them back to business measures?

View our on-demand webinar, "Five Customer Friction Challenges Every CPG Firm and Retailer Face," to learn about a unique approach for identifying, quantifying and mitigating the experiences of your customers, partners and employees –
the Customer Friction Factor details the results of a recent Customer Friction Factor study on fifteen leading Consumer Packaged Goods (CPG) organizations and online retailers. We will also send you a copy of the full assessment study.

See what traditional Customer Experience measurements miss and get best practices to apply to your own business. 

View the webinar and receive the full report NOW

Contact Patricia Anderson with any questions.
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