Letting technonlogy do the heavy lifting for better services

Event in collaboration/partnership:


Many government agencies and local councils are rebuilding their core systems for the digital world. These new systems are feature rich, automated and designed to streamline service delivery, while supporting powerful intelligent citizen services and programs.

These core systems are providing the foundations for the delivery of a whole suite of integrated services, delivered seamlessly in an automated end-to-end standardised process. Well done, a well designed back office system becomes a platform for relentless improvement in services, iteration by iteration. This includes transforming customer engagement, streamlining service delivery, and driving operational efficiencies.

Standardising around the 80 per cent of business transactions that are common, enables agencies and councils to build robust and automated processes to service core users, while focusing on how best to service the 20 percent of users that need customised service.

But unravelling decades of legacy processes and workarounds takes real focus and requires insight, expertise and hands-on experience to know what to tackle first, ranging from integration to culture, execution and timing.  

This requires a strong vision and a strategy that aligns agencies and councils around citizen and needs.

Join us as we consider this critical area of transformation with industry, academic and government experts.

Our panel will be canvassing how agencies and councils can best develop a powerful back office platform that supports core services while driving a whole suite of new intelligent services.


When Tuesday 17 July 2018
Where The Treasury Room, Park Hyatt, 1 Parliament Pl, East Melbourne VIC 3002

Time Seminar and breakfast to be held 8.00am – 9.30am

For more information or questions about the seminar, please email Nicklas Wikblad: nwikblad@themandarin.com.au

Please note, seminar is for public sector executives only. If you are unable to attend and believe a senior agency colleague could benefit, please send your request through to Nicklas. There is no charge to attend, but seats are limited so RSVP is required for attendance.


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