Seizing the Moments: Perfecting the Customer Journey

Most organizations say they want to improve the customer's call center experience, yet more than 20% have zero visibility into customer interactions, and 42% do not use contact center data to conduct root cause analysis. Find out how to overcome call center's inherent problems, including inflexible workforces and less-than-stellar training, to deliver measurably improved customer experiences.

 

 

 

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Goodbye, traditional workforces. Hello, Liveops.

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