Edition: August 28, 2023
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NEW  Introducing Taipei Taiwan Cruisetour
On August 22, 2023, we announced the introduction of the new Cruisetour for Taipei Taiwan. A 4-day, 3-night pre-cruise-only land program departing from Keelung, Taiwan. Learn more on NCL Help's external "Wonderful Taipei Pre Cruisetour" article. This cruisetour is currently only available for Norwegian Spirit's September 22, 2024, and March 2, 2025, sailings. For speaking points to support this Cruisetour, reference the new slides within this Cruisetour presentation.

NEW  BookSafe Travel Protection Pricing Removed from Web
The pricing grid for BookSafe Standard and Platinum travel protection plans is no longer available on ncl.com. If you need to reference the pricing for a travel partner, refer to the reservation directly. This information is also now viewable in NCL Help's external "BookSafe and Essentials Travel Protection" article.

NEW  Affinity Group Double Name Change Policy Updated
The Affinity Groups Program has been updated to allow any travel advisor to open an affinity group if they put money on it, with the option to make a double name change outside of final payment. For more information, reference NCL Help's "Affinity Groups" article.

NEW  Additional Pre-sell Spa Availability
Pre-sell Spa Service allows guests to book spa services up to three days prior to sailing. After the pre-purchase cut-off, guests may purchase spa service onboard, dependent on availability. All prices are standard both onboard and pre-sell. For more details, go to NCL Help's external "Onboard Spa Service" article. The following additional sailings are now available for pre-sell spa inventory:

REMINDER Ground Transfer Procedures
As a reminder, cruise-only guests wishing to purchase transfers to and from the airport and ship MUST provide their independent flight information. Flight times must be within the recommended flight and arrival and departure times listed in NCL Help's "Ground Transfers Procedures" article. Please note that the airport code T1 should only be used when the guest will be in the embarkation port or city prior to the day of sailing and is wanting to purchase a transfer from the airport to the ship. Ground transfers can be added during Online Check-In, as well as at least 4 days from the sailing date.

REMINDER Guest Services Holiday Hours
In observance of Labor Day in the United States, the Guest Services department will close early on Monday, September 4, 2023, by 6 pm ET.

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TACTICAL UPDATES

NEW  Travel Partner Reduced Rate Enhancements
NCLU's Reduced Rate program has been enhanced to offer travel partners more opportunities to experience a Norwegian cruise. With unlimited sailing dates, ship options, and the new ability to combine this deal with CruiseFirst and CruiseNext, this deal now offers travel partners the opportunity to book ANY NCL cruise at a reduced rate. You can find more details in the terms and conditions here. You can also find talking points and resources to support this announcement to travel partners with the Partners First Reduced Rate email sent on Thursday, August 24, 2023.

NEW  Sixthman Sailing In Need of Support
The Tampa Bay Lighting and Sixthman have teamed up to host "Bolts On Board," a unique cruise experience, tailored exclusively for Tampa Bay Lighting hockey fans. Setting sail on Norwegian Jade from the Port of Tampa on Friday, January 12, 2024, this 4-night, all-inclusive trip will feature appearances from the iconic Lightning Alumni, giving sport-loving fans a chance to celebrate their love for the game of hockey alongside Lighting legends at sea. Encourage your travel partners to promote this sailing to their clients today. For a refresher on how to book clients on a Sixthman cruise, refer travel partners to NCLU's Sixthman Module.

NEW  Virtuoso Exclusive Offer
From August 21, 2023, until Thursday, August 31, 2023, Virtuoso clients get pre-paid gratuities when they book a sailing that is 7 nights or longer, excluding Norwegian Prima and Norwegian Viva. Find more information on this offer in this email.

NEW  Nexion Exclusive Offer
From August 29, 2023, until September 12, 2023, Nexion clients get pre-paid gratuities when they book a sailing that is 7 nights or longer, excluding Norwegian Prima and Norwegian Viva. Find more information on this offer in this flyer.

REMINDER  Lowered NCFs for Select Canada and New England Sailings
NCL has lowered NCFs on select Canada and New England sailings, referenced in the Canada at Par update below. A Partners First email, linked here, was sent on August 8, 2023, to support this offer.

REMINDER  CAD Discount on Select Sailings
The current Canada at Par offer has been updated to include sailings aboard Norwegian Sky, Pearl, and Joy. As a reminder this offer allows Canadian clients to book the sailings specified below with no exchange rates, meaning they can save almost 30% off of their voyage fare. There is an updated slide here in Presentation Builder to help you support this limited-time offer. For more information, please access the "Exchange - Canadian (CAD) at Par Promotion" external article on NCL Help.

NEW Operational Reminder Regarding Norwegian Joy
For awareness, a Partners First email, linked here, was sent to travel partners with clients impacted by Norwegian Joy's October 19, 2024 sailing cancelation. This email will remind travel partners that their client's 10% FCC discount coupon is now available for use as of Monday, August 28, 2023.

UPDATED Upcoming Partners First Communications
For awareness, below is a list of upcoming communications to the NA trade community from Partners First. Please note that content topics and dates are subject to change to support business needs as necessary. If you have any questions or recommendations, please email thebeacon@ncl.com.

Date	Channel	Description
August 29, 2023	Partners First Email Partners First Social (Facebook page and group)	This campaign will introduce the new and improved Travel Partner Resource Guide, as well as an introductory walk-through video from John Chernesky.
August 31, 2023	Partners First Email Partners First Social (Facebook page and group)	This campaign will provide a high-level and aspirational overview of NCL's Cruisetours as well as resources to book them. The three cruisetours featured are below: Tokyo Cruisetour here Panama City Cruisetour here Buenos Aires/Iguazu Falls Cruisetour here
August 25, 2023	Partners First Social (Facebook page and group)	This post will feature shared social content from a travel partner to increase positive sentiment and engagement from Partners First.

UPDATED Partners First File Names
As a reminder, files are occasionally deleted to create space for new files. To avoid uploading duplicate files, please reference the guide that includes best practices and outlines the process of uploading and searching for existing files in Account Engagement, found in the resources section below. Below are the names of the recent Partners First files. Please note that underscores represent spaces, and the parenthesis are not a part of the names.

partners_first_82423_reduced_rate_enhancement_hero
partners_first_82423_reduced_rate_comparison_slice
partners_first_82423_reduced_rate_resources_slice
YELLOW_READY_TO_BOOK_CTA_JOST
YELLOW_GO_TO_NORWEGIAN_CENTRAL_CTA_JOST
yellow_LEARN_MORE_cta_button

partners_first_82223_online_check_in_hero
partners_first_82223_online_check_in_article_slice
partners_first_82223_edoc_article_slice
weekly_wave_82723_forbes_article_slice
weekly_wave_82723_reduced_rate_module_slice
weekly_wave_82723_lighting_cruise_slice

UPDATED Sailing Changes
In case you missed it, updates have been made to sailings on the ships listed below. Find the notification letters on NCL Help's internal "Itinerary Changes" page regarding the respective ship. You can also access this page via the Itinerary Changes button on Norwegian Central's Learn column. Please note that when it comes to cancelations, commissions are protected for reservations that were paid in full, unless noted otherwise.

Itinerary Changes

Norwegian Star
Norwegian Encore
Norwegian Bliss
Norwegian Sky

Norwegian Dawn
Norwegian Joy
Norwegian Prima

NEW Alaska and Europe Deployment Insights Presentation Updated
To support our talking point that NCL provides more time in port than our competitors, with fewer sea days, please reference the newest slides within the Deployment Insights Folder in Presentation Builder. To find insights for Europe and Alaska specifically, reference this presentation which has recently been redesigned for a more visual representation of NCL's time in port vs. competitors.

NEW Norwegian Viva Positioning Deck Updated
The Norwegian Viva positioning deck has been updated here in Presentation Builder. It featured points of differentiation in step with the talking points flyer available on Marketing Headquarters, as well as recent trade press coverage that has highlighted expanded seating in Indulge, more capacity at Improv and Syd Normans, and more.

NEW   August Pulse 2 Promo Toolkit
Until August 31, 2023, clients can enjoy 70% off 2nd guest, Norwegian's Free at Sea offer, plus 0% APR with Norwgian's Uplift program. Encourage your travel partners to access promotional resources designed to entice clients to take advantage of these savings offered by our current promotion in this toolkit on Marketing Headquarters.

NEW   Group Experiences Flyer Updated
The Group Experiences Flyer has been updated here in Marketing Headquarters. It includes an overview of important details regarding groups with NCL, such as topics like location preferences, preferred dates, equipment needs, and much more.

PROMOTIONS

UPDATED Upcoming Promotions Cliffs

Below is a list of the upcoming promotion cliffs with details regarding the offer as they will appear on NCL.com. As a reminder, the below cliffs are for internal purposes only. Additionally, please note that these promotions appear in the booking system as "DISC35," unless noted otherwise. Full details regarding the promotion, including combinability, can be found after searching "DISC35" on NCL Help.

Promotion	Begins	Ends

August Pulse 2: 70% Off 2nd Guest + Free At Sea	August 18, 2023	August 31, 2023

Labor Day Sale: 70% Off 2nd Guest + Free At Sea + $250 CruiseFirst	September 1, 2023	September 8, 2023

September Pulse 1: 35% Off All Cruises + Free at Sea	September 9, 2023	September 14, 2023

September Pulse 2: 70% Off 2nd Guest + Free At Sea	September 15, 2023	September 20, 2023

Flash Sale: 35% Off All Cruises + Free at Sea + $250 CruiseFirst	September 21, 2023	September 25, 2023

UPDATED Current Promotional Offer
The current promotion (DISC35), is advertised as "70% off 2nd guest" and includes Norwegian's Free at Sea Offer. This deal ends on August 31, 2023. For assets to promote this deal, refer to this toolkit.

Latitude One Extra Point: LATITUDE
There is now one extra latitude point per night available for 2023 sailings to Alaska and Europe, plus sailings featured on Norwegian's Picks of the Month page. This promotion begins on August 1, 2023, and ends on August 31, 2023. Find details here.

Summer 2023 15% Off Personalized Offer
15% off the current promotional offer, available for select past transatlantic cruisers, is ending on August 31, 2023. Reference the creative to trade here and the terms and conditions here.

Military Appreciation Promo Code
The following are the benefits of using the MAP10OFF promo code:

It will allow us to manage the combinability of the offer. At the current time, the offer will continue to be combinable with all promotions.
Facilitates reporting of the new program.
With adding a promo code, there will also be an indication on the invoice (viewable in Seaware) that the reservation has this 10% discount. This will also reflect on the booking confirmation.

CruiseFirst
The current offer "Pay $150, Get $300" will run until August 31, 2023. Learn more about the CruiseFirst offer here and review the terms and conditions in NCL Help's "CruiseFirst" article.

CruiseNext DoubleUp Offer
Until August 31, 2023, guests can book any stateroom on any 2023 and forward sailing booked at least four months in advance.

Reduced Deposits For Club Balcony Suites and Below
This offer has been extended through September 30, 2023. For additional information, please review the terms and conditions here.

Future Cruise Credits
The discount FCCs (the additional % off a future sailing) that were set to expire on December 31, 2022, have now done so. Payment FCC's, which were extended, reflect the new expiration date in the reservation system. Travel partners can download their list of clients with available FCCS here and watch a how-to video here.

Team Member Contact Cheat Sheet
Find a table highlighting Norwegian Cruise Line team members, what responsibilities they own, and what team they belong to here in Sharepoint.

Mo's Ninja Nuggets
Find the latest information and updates regarding groups here in Sharepoint.

Sales Focus List
The latest Sales Focus List, complete with the "Featured Itineraries" list on the third tab is here in Sharepoint.

Promo Sales Pal
The latest Promotional Sales Pal is located here in Sharepoint.

Global Copy Bank
Access copy to support NCL's various destinations here.

Beacon Archive Page
Access previous editions of the Beacon here.

  Account Engagement File Guide
The Account Engagement File Guide, located here in Sharepoint, includes best practices and outlines the process of uploading and searching for files in Account Engagement.

  Account Engagement Template Guide
For a step-by-step guide to locating and personalizing existing email templates in Account Engagement, find the Account Engagement Email located here in Sharepoint.

  Important Actions
Help your travel partners position themselves as the vacation expert their clients can trust by advising them to regularly familiarize themselves with the information featured on the following pages:

Country requirements here
Health and safety protocols here
Returning to service, found on NCL Help's "return to sail" page

Sales Systems and Operations Ticket Submissions
All ticket requests for the Sales Systems and Operations team have been moved from JotForm to Monday.com. Please bookmark and use the following links when submitting new ticket requests to the Sales Systems and Operations team. If you find yourself removed from the Beacon Distribution List, please submit a ticket using the Sales Operations Request link below to be added back to the list.

Use the Sales Operations Requests link for:

Pardot, including resubscribing to Partners First emails
Salesforce
Territory Realignments
NCL Help
NCF Marketing Form/Dashboard
New Hire setup requests in Salesforce

Use the Sales Systems Requests link for:

Norwegian Central
BI Distribution List Changes
New Hire setup requests in Norwegian Central
Reporting GDS issues
Updates the Sales Contact page