Edition: August 21, 2023
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NEW Norwegian Pearl Québec Embarkation/Debarkation Information
On August 16, 2023, these communications were provided to travel partners with guests booked on Norwegian Pearl's September 1, 2023, and September 8, 2023, sailings. On September 8, 2023, the Grand Prix Cycliste de Québec will take place in Québec City, Québec. This international cycling competition will run in the heart of the "Vieille Capitale," and several roads will be closed. Consequently, severe traffic to and from Québec City is anticipated. In order to ensure smooth embarkation/debarkation, in lieu of the road closures, we highly encourage all travel advisors to please follow the directions provided in the attached communications to advise accordingly. To find copies of the letters distributed, visit NCL Help's internal "Itinerary Changes" article and click the link for the respective ship to find copies of the letter provided.

NEW Norwegian Joy Displacement
Due to fleet redeployment for a charter sailing, Norwegian Joy's October 19, 2024, sailing will be displaced. Communications to guests and impacted travel advisors were sent out today, Monday, August 21, 2023, and reservations are scheduled to be canceled and refunded starting August 28, 2023. Partners First also sent an email, linked here, to all impacted travel advisors this morning. Here you can find a spreadsheet, complete with the three affected agencies, agents, clients, and sales manager, along with alternate sailings as a guide to get your travel partner's clients rebooked. Please note that this information is not for sharing broadly, but to allow you to advise any impacted agencies you may have accordingly.

Guests will be provided with a full refund and the following coupon:

Coupon Class: CHITN-10D - 10% off FCC (good on all products)
- Book and sail by December 31, 2024

NEW  Guest Services Holiday Hours
In observance of Labor Day, the Guest Services department will close early Monday, September 4, 2023, by 6 pm ET.

NEW  Ground Transfer Procedures
As a reminder, cruise-only guests wishing to purchase transfers to and from the airport and ship MUST provide their independent flight information. Flight times must be within the recommended flight and arrival and departure times listed in NCL Help's "Ground Transfers Procedures" article. Please note that the airport code T1 should only be used when the guest will be in the embarkation port or city prior to the day of sailing and is wanting to purchase a transfer from the airport to the ship.

REMINDER  AARP Members Program
From August 8, 2023, through November 30, 2023, active AARP (American Association of Retired Persons) members who are first-time cruisers with NCL can receive a discount coupon for 10% off voyage fare per stateroom. The AARP member must register on AARP's website for the voyage fare coupon which will then be linked to their Latitudes profile. The 10% off will apply to all guests on the same reservation. This offer is valid for all sailings through December 31, 2024, and is combinable with Norwegian's Free at Sea offer. For additional details, visit NCL Help's internal "American Association of Retired Persons" article.

REMINDER  Additional Pre-sell Spa Availability
Pre-sell Spa Service allows guests to book spa services up to three days prior to sailing. After the pre-purchase cut-off, guests may purchase spa service onboard, dependent on availability. All prices are standard both onboard and pre-sell. For more details, go to NCL Help's external "Onboard Spa Service" article. The following additional sailings are now available for pre-sell spa inventory:

REMINDER September Health and Safety Requirements
On August 10, 2023, this communication was sent to all guests and travel partners with active BK reservations for all sailings from September 1, 2023, through and including September 30, 2023. This communication has important information regarding our updated Health and Safety protocols and travel requirements for the destinations they will be visiting. Please refer travel partners to www.ncl.com/sail-safe and www.ncl.com/travel-requirements-by-country for the most up-to-date protocols and requirements. Visit NCL Help's "Itinerary Changes" article and click the link for the respective ship to find a copy of the letter provided.

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TACTICAL UPDATES

REMINDER Lowered NCFs for Select Canada and New England Sailings
NCL has lowered NCFs on select Canada and New England sailings, referenced in the Canada at Par update below. A Partners First email, linked here, was sent on August 8, 2023, to support this offer.

REMINDER Resident Rates for California and Hawaii Residents
There is a limited-time special savings offer for California and Hawaii residents on select sailings aboard Pride of America. This offer is available to book from July 12, 2023, through September 30, 2023. For more details, go to NCL Help's external "Special Residents Promotion for Pride of America" article. Find discount details and available sailing dates below.

REMINDER CAD Discount on Select Sailings
The current Canada at Par offer has been updated to include sailings aboard Norwegian Sky, Pearl, and Joy. As a reminder this offer allows Canadian clients to book the sailings specified below with no exchange rates, meaning they can save almost 30% off of their voyage fare. There is an updated slide here in Presentation Builder to help you support this limited-time offer. For more information, please access the "Exchange - Canadian (CAD) at Par Promotion" external article on NCL Help.

UPDATED Upcoming Partners First Communications
For awareness, below is a list of upcoming communications to the NA trade community from Partners First. Please note that content topics and dates are subject to change to support business needs as necessary. If you have any questions or recommendations, please email thebeacon@ncl.com.

Date	Channel	Description
August 21, 2023	Partners First Email (Segmented Operational)	This email will notify travel partners with clients affected by Norwegian Joy's October 19, 2024 displacement.
August 22, 2023	Partners First Email Partners First Social (Facebook page and group)	This campaign will encourage travel partners to contact their clients and remind them of NCL's Online Check-in process and provide them with an overview of benefits and tips to ensure a smooth embarkation process.
August 23, 2023	Partners First Social (Facebook page and group)	This post will encourage travel partners to tune in to Travel Weekly and Travel Age West's Where I Can Send My Clients NOW webinar.
August 24, 2023	Partners First Email Partners First Social (Facebook page and group)	This campaign will announce NCLU's enhancements to the travel partner reduced rates program and encourage travel partners to review resources to book reduced rates for their next NCL cruise.
August 25, 2023	Partners First Social (Facebook page and group)	This post will feature shared social content from a travel partner to increase positive sentiment and engagement from Partners First.

UPDATED Partners First File Names
As a reminder, files are occasionally deleted to create space for new files. To avoid uploading duplicate files, please reference the guide that includes best practices and outlines the process of uploading and searching for existing files in Account Engagement, found in the resources section below. Below are the names of the recent Partners First files. Please note that underscores represent spaces, and the parenthesis are not a part of the names.

partners_first_81523_national_relaxation_day_hero
partners_first_81523_spa_services_slice
partners_first_81523_social_media_slice
partners_first_81523_norwegian_viva_slice
partners_first_81423_post_webinar_attendees_hero
partners_first_81423_post_webinar_nonattendees_hero
partners_first_highlights_and_resources_slice_updated
YELLOW_WATCH_NOW_CTA_JOST

partners_first_81723_global_cruise_sale_last_call_hero
partners_first_81723_viva_destinations_slice
YELLOW_EXPLORE_DESTINATIONS_JOST_CTA
partners_first_81723_global_cruise_sale_lockup_slice
partners_first_53023_cruisefirst_sprint_slice
weekly_wave_82023_august_pulse_2_promo_slice
weekly_wave_82023_new_england_slice
weekly_wave_82023_social_haven_slice

UPDATED Open For Sale: Norwegian Breakaway
The latest deployments officially open for sale are aboard Norwegian Breakaway. Please find the sailing information here. As a reminder, no new speculative group space is available for sailings leaving January 1, 2024, and later. Spec groups are available to take out for all 2023 sailings. Please do not send requests to the Group Bookings Request team or try to create new Speculative Group Space in Seaweb ABE.

UPDATED Sailing Changes
In case you missed it, updates have been made to sailings on the ships listed below. Find the notification letters on NCL Help's internal "Itinerary Changes" page regarding the respective ship. You can also access this page via the Itinerary Changes button on Norwegian Central's Learn column. Please note that when it comes to cancelations, commissions are protected for reservations that were paid in full, unless noted otherwise.

Itinerary Changes

Cancelation

Norwegian Dawn
Norwegian Bliss
Norwegian Jewel
Norwegian Getaway

Norwegian Epic
Norwegian Joy
Norwegian Gem
Norwegian Sky

Norwegian Joy

NEW  Luxury Positioning Video in NCLU
There is a new Luxury Video on NCLU's On Demand Learning Lab page here. Encourage your travel partners to join John Chernesky to learn all about how their clients can experience a luxurious vacation with NCL.

NEW  August Partners First Webinar Recording
The Destination Deep Dive webinar slides are now available here, within the Webinars folder. You can encourage your travel partners to watch the recording of the August Partners First webinar on NCLU's webinar page.

NEW  Shore Excursion & Cruisetours Overview Presentation Updated
The Shore Excursion and Cruisetours Overview presentation has been updated to reflect recent materials highlighted within the Destination Deep Dive webinar, including the map slide that shows where NCL currently offers Cruisetours. As a reminder, more specific Cruisetour slides are available in the Shore Excursion and Cruisetours folder.

REMINDER  Canada and New England Presentations
Find an updated presentation here in Presentation Builder to support our Canada at Par offer to your travel partners with Canadian clients and here to support Canada and New England to your non-Canadian travel partners.

NEW   Affinity Groups Flyer Updated
The Affinity Groups Flyer has been updated here in Marketing Headquarters. It includes an overview of the discounts, benefits, and amenities included with Norwegian's Affinity Group Program.

NEW   Commitment Ceremony and Renewal Flyer Updated
The Commitment Ceremony and Renewal Flyer has been updated here in Marketing Headquarters. It includes an overview of amenities that are included and how to apply them.

PROMOTIONS

UPDATED Upcoming Promotions Cliffs

Below is a list of the upcoming promotion cliffs with details regarding the offer as they will appear on NCL.com. As a reminder, the below cliffs are for internal purposes only. Additionally, please note that these promotions appear in the booking system as "DISC35," unless noted otherwise. Full details regarding the promotion, including combinability, can be found after searching "DISC35" on NCL Help.

Promotion	Begins	Ends

August Pulse 2: 70% Off 2nd Guest + Free At Sea	August 18, 2023	August 31, 2023

Labor Day Sale: 70% Off 2nd Guest + Free At Sea + $250 CruiseFirst	September 1, 2023	September 8, 2023

September Pulse 1: 35% Off All Cruises + Free at Sea	September 9, 2023	September 14, 2023

September Pulse 1: 70% Off 2nd Guest + Free At Sea	September 15, 2023	September 20, 2023

UPDATED Current Promotional Offer
The current promotion (DISC35), is advertised as "70% off 2nd guest" and includes Norwegian's Free at Sea Offer. This deal ends on August 31, 2023. For assets to promote this deal, refer to this toolkit.

Latitude One Extra Point: LATITUDE
There is now one extra latitude point per night available for 2023 sailings to Alaska and Europe, plus sailings featured on Norwegian's Picks of the Month page. This promotion begins on August 1, 2023, and ends on August 31, 2023. Find details here.

Military Appreciation Promo Code
The following are the benefits of using the MAP10OFF promo code:

It will allow us to manage the combinability of the offer. At the current time, the offer will continue to be combinable with all promotions.
Facilitates reporting of the new program.
With adding a promo code, there will also be an indication on the invoice (viewable in Seaware) that the reservation has this 10% discount. This will also reflect on the booking confirmation.

CruiseFirst
The current offer "Pay $150, Get $300" will run until August 31, 2023. Learn more about the CruiseFirst offer here and review the terms and conditions in NCL Help's "CruiseFirst" article.

CruiseNext DoubleUp Offer
Until August 31, 2023, guests can book any stateroom on any 2023 and forward sailing booked at least four months in advance.

Reduced Deposits For Club Balcony Suites and Below
This offer has been extended through September 30, 2023. For additional information, please review the terms and conditions here.

Future Cruise Credits
The discount FCCs (the additional % off a future sailing) that were set to expire on December 31, 2022, have now done so. Payment FCC's, which were extended, reflect the new expiration date in the reservation system. Travel partners can download their list of clients with available FCCS here and watch a how-to video here.

Team Member Contact Cheat Sheet
Find a table highlighting Norwegian Cruise Line team members, what responsibilities they own, and what team they belong to here in Sharepoint.

Mo's Ninja Nuggets
Find the latest information and updates regarding groups here in Sharepoint.

Sales Focus List
The latest Sales Focus List, complete with the "Featured Itineraries" list on the third tab is here in Sharepoint.

Promo Sales Pal
The latest Promotional Sales Pal is located here in Sharepoint.

Beacon Archive Page
Access previous editions of the Beacon here.

  Account Engagement File Guide
The Account Engagement File Guide, located here in Sharepoint, includes best practices and outlines the process of uploading and searching for files in Account Engagement.

  Account Engagement Template Guide
For a step-by-step guide to locating and personalizing existing email templates in Account Engagement, find the Account Engagement Email located here in Sharepoint.

  Important Actions
Help your travel partners position themselves as the vacation expert their clients can trust by advising them to regularly familiarize themselves with the information featured on the following pages:

Country requirements here
Health and safety protocols here
Returning to service, found on NCL Help's "return to sail" page

Sales Systems and Operations Ticket Submissions
All ticket requests for the Sales Systems and Operations team have been moved from JotForm to Monday.com. Please bookmark and use the following links when submitting new ticket requests to the Sales Systems and Operations team. If you find yourself removed from the Beacon Distribution List, please submit a ticket using the Sales Operations Request link below to be added back to the list.

Use the Sales Operations Requests link for:

Pardot, including resubscribing to Partners First emails
Salesforce
Territory Realignments
NCL Help
NCF Marketing Form/Dashboard
New Hire setup requests in Salesforce

Use the Sales Systems Requests link for:

Norwegian Central
BI Distribution List Changes
New Hire setup requests in Norwegian Central
Reporting GDS issues
Updates the Sales Contact page