Edition: July 17, 2023
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NEW July Johncast
Last week John Chernesky invited Jessica John, VP of IR, ESG & Corporate Communications, to discuss the latest updates and insights into NCLH's Sail & Sustain program. Encourage your travel partners to watch the July Johncast here on Facebook or on NCLU's Johncast page.

NEW Additional Pre-sell Spa Service Availability
Pre-sell Spa Service allows guests to book spa services up to three days prior to sailing. After the pre-purchase cut-off, guests may purchase spa service onboard, dependent on availability. All prices are standard both onboard and pre-sell. Pre-sell Spa Service is currently only available on the sailings specified below. For more details, go to NCL Help's external "Onboard Spa Service" article.

Ship	Date	Ship	Date
Norwegian Bliss	July 22, 2023	Norwegian Getaway	July 21, 2023
Norwegian Bliss	July 29, 2023	Norwegian Getaway	July 30, 2023
Norwegian Bliss	August 5, 2023	Norwegian Getaway	August 8, 2023
Norwegian Joy	July 23, 2023	Norwegian Breakaway	July 25, 2023
Norwegian Joy	July 30, 2023	Norwegian Breakaway	August 4, 2023
Norwegian Joy	August 6, 2023	Norwegian Escape	July 16, 2023
Norwegian Epic	July 21, 2023	Norwegian Escape	July 23, 2023
Norwegian Epic	July 25, 2023	Norwegian Escape	July 30, 2023
Norwegian Epic	July 30, 2023	Norwegian Escape	August 6, 2023
Norwegian Epic	August 3, 2023	Norwegian Encore	July 23, 2023
Norwegian Epic	August 8, 2023	Norwegian Encore	July 30, 2023
Norwegian Pearl	July 21, 2023	Norwegian Encore	August 6, 2023
Norwegian Pearl	July 28, 2023	Norwegian Prima	July 16, 2023
Norwegian Pearl	August 4, 2023	Norwegian Prima	August 6, 2023

NEW  Norwegian Viva Entertainment
As Norwegian Viva's first sailings approach, please note that guests and travel partners will be unable to book onboard entertainment for the first 6 months of sailings. Onboard entertainment will be first come, first serve on Norwegian Viva until further notice. For more details, check out NCL Help's external "Fleetwide Entertainment" article.

NEW  Group Recall List
There is a list of sailings, linked here, where an early group recall is necessary. Please note that speculative groups were cleaned up on Friday, July 14, 20023. The deadline for CE, UK, INTL, Affinity, Tour Operators, and Protected Partners is Friday, July 21, 2023.

NEW  Special Needs Requests
As a reminder, the Access Desk assists with accommodating guests with special needs and/or medical requests. The only special needs or medical requests that require the Access Desk Webform to be completed are specified below. For more information, please visit NCL Help's external "Access Desk Department" article.

Allergies
Blind/Sight Impaired
Deaf/Hearing Impaired
Dialysis

Oxygen
Service Animals
Wheelchairs/Scooters

NEW Norwegian Joy Dry Dock
In January 2024, Norwegian Joy will undergo a 3-week dry dock, which will introduce a brand new Thermal Suite, an expanded vibe Beach Club, and expanded accommodation options, including a brand new Spa category. This change will be reflected in the NCL booking system and on NCL.com between July 18, and July 19, 2023, for sailings leaving February 13, 2024, and beyond. To support changes on your partners' websites, please note the following information and work with your immediate supervisor before sharing the details with only those partners who will need to make the necessary updates.

NEW Norwegian Sun Displacements
Please note that the information provided is not for sharing broadly, but to allow your agencies to prepare. Guests on the three sailing dates specified below will be moved over. As the sail dates, embark/debark ports, cruise length, staterooms booked, and ship are remaining the same, no compensation will be offered. Guest communications will be sent out on Friday, July 21, 2023, and reservations are scheduled to move over on July 25, 2023.

November 27, 2023
December 9, 2023
December 21, 2023

NEW  Resident Rates for California and Hawaii Residents
There is a limited-time special savings offer for California and Hawaii residents on select sailings aboard Pride of America. This offer is available to book from July 12, 2023, through September 30, 2023. For more details, go to NCL Help's external "Special Residents Promotion for Pride of America" article. Find discount details and available sailing dates below.

NEW  Travel Savers Onboard Credit Offer Live
NCL is the supplier of the month with Travel Savers / NEST Network. From today, July 17, 2023, until August 1, 2023, we have an onboard credit offer for sailings that are 7 nights or longer, excluding Norwegian Prima and Norwegian Viva sailings. Find more information on the offer in this flyer.

NEW  Upcoming Travel Leaders Network PPG Offer Live
From July 12, 2023, until July 26, 2023 Travel Leaders Network clients get Pre-paid gratuities when they book a balcony or above sailing that is 7 nights or longer, excluding Norwegian Prima and Norwegian Viva. Find more information on the offer in this flyer.

UPDATED CAD Discount on Select Sailings
The Canada at Par offer has been updated to include sailings aboard Norwegian Sky, Pearl, and Joy. As a reminder this offer allows Canadian clients to book the sailings specified below with no exchange rates, meaning they can save almost 30% off of their voyage fare. There is an updated slide here in Presentation Builder to help you support this limited-time offer. For more information, please access the "Exchange - Canadian (CAD) at Par Promotion" external article on NCL Help.

NEW Reactive Statement Regarding Norwegian Prima (Shared July 15)

"On Saturday, July 15, 2023, due to unexpectedly strong winds, Norwegian Prima drifted from the pier at Zeebrugge, Belgium, breaking from the mooring ropes and causing one gangway to fall into the water. Thankfully, there are no reported injuries, and all guests and crew remain safe. A damage assessment is in progress and as of now, there appears to be no impact to the vessel." - Spokesperson for Norwegian Cruise Line.

NEW Reactive Statement: Italian Labor Strike (Shared July 14)
Over the weekend, NCL sent out communications, linked here, to all guests and travel partners booked on Norwegian Epic and Breakaway's July 15, 2023, sailings, due to the potential of an Italian Air strike taking place on Saturday, July 15, 2023. Please find the approved reactive statement regarding the labor strike below.

"We are closely monitoring the Italian labor strike announced to take place on July 15, 2023, and its potential nationwide impact to the travel sector. In an abundance of caution, we have notified all guests currently sailing in or scheduled to sail from Italy on or around July 15, 2023. We have also been working diligently to reschedule any impacted flights for guests who booked through NCL's Air program, including arranging additional travel accommodations as needed. We have encouraged guests who purchased flights independently and on their own to closely monitor all communications for their airline and to contact them directly for any updates. Our team remains committed to assisting guests to the best of our ability to minimize this interruption to their cruise plans as much as possible, given the unexpected circumstance. At this time, our cruise itineraries have not been affected." - Spokesperson for Norwegian Cruise Line.

NEW Reactive Statement: Certification of Insulation Panels (Shared July 10)

"The safety, security, and well-being of our guests and crew is always our top priority. As such, all ships in our fleet are subject to strict safety regulation and certification standards and undergo regular inspections on an ongoing basis. We are aware of a recent certification issue with insulation panels provided by a third-party supplier and installed on certain cruise ships. At this time, we do not believe any ships in our fleet are impacted, however, we are actively working with our shipyards and classification societies to conduct a thorough investigation. We are monitoring this vigilantly and if needed, will take swift action to maintain our rigorous safety and compliance standards and ensure the continued protection of our guests and crew." - Spokesperson for Norwegian Cruise Line.

UPDATED Upcoming Partners First Communications
For awareness, below is a list of upcoming communications to the NA trade community from Partners First. Please note that content topics and dates are subject to change to support business needs as necessary. If you have any questions or recommendations, please email thebeacon@ncl.com.

Date	Channel	Description
July 18, 2023	Partners First (Facebook group)	This post will help travel partners understand their clients' vacation preferences by encouraging them to download the Qualifying Clients Flyer, which includes a list of top questions travel advisors ask their clients.
July 18, 2023	Partners First Email (Segmented)	This email aims to showcase the additional sailings added to the current Exchange - CAD at Par Promotion to all Canadian travel advisors, as well as the top-selling agents of close-in and northeast sailings.
July 19, 2023	Partners First Social (Facebook page)	This post will feature a GIF on Facebook that highlights Norwegian Viva's ship features.
July 19, 2023	Partners First Email (Segmented)	This email will remind travel partners who attended Norwegian Prima's inaugural sailings to showcase Norwegian Viva to their clients, as her first sailings are fast approaching.
July 20, 2023	Partners First Email Partners First Social (Facebook page and group)	This campaign will encourage travel partners to book their clients on the sailings featured in Norwegian's Picks of the Month by reminding them that 35% off all cruises ends today (deployment date).

UPDATED Partners First File Names
As a reminder, files are occasionally deleted to create space for new files. To avoid uploading duplicate files, please reference the guide that includes best practices and outlines the process of uploading and searching for existing files in Account Engagement, found in the resources section below. Below are the names of the recent Partners First files. Please note that underscores represent spaces, and parentheses are not part of the names.

partners_first_71123_qualifying_clients_hero
partners_first_71123_qualifying_flyer_tile
partners_first_71123_why_ncl_flyer_tile
partners_first_61323_cruising_with_ncl_guide
partners_first_41323_cruise_first_toolkit_slice
partners_first_71323_starbucks_hero
partners_first_71323_starbucks_bliss_slice
partners_first_71323_starbucks_encore_slice
partners_first_71323_starbucks_epic_slice

partners_first_71323_starbucks_gem_slice
partners_first_71323_starbucks_getaway_slice
partners_first_71323_starbucks_joy_slice
partners_first_71323_starbucks_prima_slice
partners_first_71323_starbucks_sky_slice
partners_first_71323_starbucks_viva_slice
partners_first_71323_starbucks_blog_post_slice
weekly_wave_71623_july_johncast_slice
weekly_wave_71623_reducing_env_impact_flyer
weekly_wave_71623_canada_new_england_slice

NEW Open For Sale: Norwegian Sun
The latest deployments officially open for sale are sailings aboard Norwegian Sun. Please find the sailing information here. As a reminder, no new speculative group space is available for sailings leaving January 1, 2024, and later. Spec groups are available to take out for all 2023 sailings. Please do not send requests to the Group Bookings Request team or try to create new Speculative Group Space in Seaweb ABE.

UPDATED Sailing Changes
In case you missed it, updates have been made to sailings on the ships listed below. Find the notification letters on NCL Help's internal "Itinerary Changes" page regarding the respective ship. You can also access this page via the Itinerary Changes button on Norwegian Central's Learn column. Please note that when it comes to cancelations, commissions are protected for reservations that were paid in full, unless noted otherwise.

Itinerary Changes

Norwegian Jewel
Norwegian Prima
Norwegian Gem
Norwegian Epic

Norwegian Joy
Norwegian Breakaway
Norwegian Sky
Norwegian Escape

NEW NCL Deployment Insights Presentation
To support our talking point that NCL provides more time in port than our competitors, with fewer sea days, please reference the newest slides within the Why NCL Folder in Presentation Builder here. Topics include the evolution of NCL's itinerary length by sail days, how that compares to competitor brands, as well as NCL and competitor brands' destination focus. To find these insights for Europe and Alaska specifically, reference this presentation.

NEW Presentations Added to Executive Presentation Folder
Are you hosting an upcoming webinar, conference, or industry event, and need inspiration? Make sure to check out the Executive Presentation folder here in Presentation Builder for previous presentations published by the team.

Recent presentation additions:

ASTA National Press Club
CuiseOne Dream Vacations Regional
South Africa Tourism Webinar

NEW Qualifying Clients Flyer in MHQ

Encourage your travel partners to download this flyer in Marketing Headquarters for a series of top questions to better understand their clients' vacation preferences. It includes questions that address topics like vacation budget, expectations, likes, dislikes, and much more.

NEW   Canada and New England Social Images
Marketing Headquarters has added a new customizable social media image for travel partners to share with their clients on social media. Partners can choose between several headlines and add their own text.

NEW   ESG Assets in MHQ
Encourage your travel partners to learn about how NCLH has actively worked to address climate change and preserve the environment with the Reducing Environmental Impact flyer. It includes an overview of Sail & Sustain's goals and efforts in energy conservation, waste mitigation, and much more. For a quick overview of Sail & Sustain to share with their clients, they can download the Sailing Towards A Sustainable Future flyer.

NEW   Updated Assets in MHQ
Trade Marketing has updated several marketing assets in Marketing Headquarters. Please delete any previously downloaded versions and replace them with the updated versions.

Group Dining Guidelines (Main Dining Room): Here
Cruise with Norwegian Brochure Here

PROMOTIONS

UPDATED Upcoming Promotions Cliffs

Below is a list of the upcoming promotion cliffs with details regarding the offer as they will appear on NCL.com. As a reminder, the below cliffs are for internal purposes only. Additionally, please note that these promotions appear in the booking system as "DISC35," unless noted otherwise. Full details regarding the promotion, including combinability, can be found after searching "DISC35" on NCL Help.

Promotion	Begins	Ends

July Pulse 1: 35% Off All Cruises + Free At Sea	July 7, 2023	July 20, 2023

July Pulse 2: 70% Off 2nd Guest + Free At Sea	July 21, 2023	July 31, 2023

August Pulse 1: 70% Off 2nd Guest + Free At Sea	August 1, 2023	August 10, 2023

Global Cruise Sale: 35% Off all Cruises + Free at Sea + $250 CruiseFirst	August 11, 2023	August 17, 2023

August Pulse 2: 70% Off 2nd Guest + Free At Sea	August 18, 2023	August 31, 2023

Current Promotional Offer
The current promotion (DISC35) is currently advertised as "35% off all cruises" and includes Norwegian's Free at Sea Offer.

CruiseNext DoubleUp Offer
Until July 20, 2023, guests can book a balcony or above stateroom on any 2023 and forward sailing booked at least four months in advance.

Latitude One Extra Point: LATITUDE
There is now one extra latitude point per night available for 2023 sailings to Alaska and Europe, plus select sailings in the South Pacific, South America, and Bermuda. This promotion begins on July 1, 2023, and ends on July 31, 2023. Find details here.

Military Appreciation Promo Code
The following are the benefits of using the MAP10OFF promo code:

It will allow us to manage the combinability of the offer. At the current time, the offer will continue to be combinable with all promotions.
Facilitates reporting of the new program.
With adding a promo code, there will also be an indication on the invoice (viewable in Seaware) that the reservation has this 10% discount. This will also reflect on the booking confirmation.

CruiseFirst
The current CruiseFirst offer "Pay $150, Get $300" will run until August 11, 2023. Learn more about the CruiseFirst offer here and review the terms and conditions in NCL Help's "CruiseFirst" article.

Reduced Deposits For Club Balcony Suites and Below
This offer has been extended through September 30, 2023. For additional information, please review the terms and conditions here.

Future Cruise Credits
FCCs have been extended through June 30, 2023. The discount FCCs (the additional % off a future sailing) that were set to expire on December 31, 2022, will expire on that date. The coupons that were extended reflect the new date in the reservation system. Travel partners can download their list of clients with available FCCS here and watch a how-to video here.

Team Member Contact Cheat Sheet
Find a table highlighting Norwegian Cruise Line team members, what responsibilities they own, and what team they belong to here in Sharepoint.

Mo's Ninja Nuggets
Find the latest information and updates regarding groups here in Sharepoint.

Sales Focus List
The latest Sales Focus List, complete with the "Featured Itineraries" list on the third tab is here in Sharepoint.

Promo Sales Pal
The latest Promotional Sales Pal is located here in Sharepoint.

Beacon Archive Page
Access previous editions of the Beacon here.

  Account Engagement File Guide
The Account Engagement File Guide, located here in Sharepoint, includes best practices and outlines the process of uploading and searching for files in Account Engagement.

  Account Engagement Template Guide
For a step-by-step guide to locating and personalizing existing email templates in Account Engagement, find the Account Engagement Email located here in Sharepoint.

  Important Actions
Help your travel partners position themselves as the vacation expert their clients can trust by advising them to regularly familiarize themselves with the information featured on the following pages:

Country requirements here
Health and safety protocols here
Returning to service, found on NCL Help's "return to sail" page

Sales Systems and Operations Ticket Submissions
All ticket requests for the Sales Systems and Operations team have been moved from JotForm to Monday.com. Please bookmark and use the following links when submitting new ticket requests to the Sales Systems and Operations team. If you find yourself removed from the Beacon Distribution List, please submit a ticket using the Sales Operations Request link below to be added back to the list.

Use the Sales Operations Requests link for:

Pardot, including resubscribing to Partners First emails
Salesforce
Territory Realignments
NCL Help
NCF Marketing Form/Dashboard
New Hire setup requests in Salesforce

Use the Sales Systems Requests link for:

Norwegian Central
BI Distribution List Changes
New Hire setup requests in Norwegian Central
Reporting GDS issues
Updates the Sales Contact page