Edition: April 24, 2023
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LATEST NEWS | TACTICAL UPDATES | SAILINGS UPDATES | EDUCATION
MARKETING ASSETS | PROMOTIONS | RESOURCES

As a reminder, the information outlined in any edition of the Beacon is for internal use only.
Please do not share this link with anyone outside of the NCL organization.

NEW  Follow John Chernesky's Latest Adventures
Last week, the Partners First Facebook page shared an exclusive conversation between our SVP of North America Sales, John Chernesky, and CLIA's VP of Industry and Trade Relations, Charles Sylvia, as well as a behind-the-scenes look at John's first day at Norwegian. Encourage your travel partners to stay tuned for the latest on our Partners First Facebook page here.

NEW  Account Engagement Storage Maintenance
In order to maintain file storage in Salesforce's Account Engagement, regular storage cleanups will begin moving forward. Please review the files you have previously uploaded to Account Engagement and move any out-of-date or unwanted items to the "Items that can be Deleted" folder, located within NCL -> NCL Business Development -> BDM's. Please make sure you are following the steps outlined in the Account Engagement File Guide to assist you in your file management process.

NEW  Restrict Access Column via Agent Management Button
Agency administrators can now set up agent access for their agency via the new "Restrict Access" column found when accessing the "Agent Management" button, in the "Connect" column on Norwegian Central's homepage. Agency admins will now be able to update agent access, including BookNCL, Latitudes Look Up, E-docs, Purchase CruiseFirst, CruiseNext, and FCC Reports. As a default, no access is restricted until it is updated under the new "Restrict Access" column.

NEW  Posh Beach Club Pre-booking Available
Guests can now pre-book full-cruise-length passes for Posh Beach Club, an exclusive adults-only oasis at the top of Norwegian Epic. Pre-booking is handled via Onboard Activities, within the Entertainment tab of Seaweb, and is currently available for all 2023 Norwegian Epic sailings. For additional details, please visit NCL Help's external "Posh Beach Club" external article.

Pricing is based on the length of the sailing and is as follows:

NEW Introducing Doha CruiseTour
On April 20, 2023, we announced the introduction of our new Doha Cruisetour for 2023, 2024, and 2025. It includes a four-day and three-night pre-cruise-only land program departing from Doha, Qatar. Learn more in NCL Help's internal "Doha Cruisetour" article.

NEW Diaper Package Pricing Increase
Effective April 22, 2023, the pricing of Diaper Packages has increased. Please visit NCL Help's external "Amenity and Gift Orders article to find more details. The pricing has been updated to the following:

NEW Pride of America Dining Availability
Today, a communication, linked here, is being provided to all guests and travel partners booked on Pride of America's sailings on April 29, and May 6, 2023, regarding dining availability onboard. Please visit NCL Help's internal "Itinerary Changes" article to find a copy of the letter provided.

UPDATED Partners First File Names
As a reminder, files are occasionally deleted to create space for new files. To avoid uploading duplicate files, please reference the guide that includes best practices and outlines the process of uploading and searching for existing files in Account Engagement, found in the resources section below. Below are the names of the recent Partners First files. Please note that underscores represent spaces, and parentheses are not part of the names.

partners_first_41823_latest_resources_hero
partners_first_241823_35_off_slice
partners_first_41823_travel_advisor_slice
partners_first_41823_viva_social_slice
partners_first_41823_beetlejuice_slice
partners_first_42023_santorini_tile_with_ncf
partners_first_42023_potm_canada_tile_with_ncf

partners_first_42023_35_off_lockup_slice
PARTNERS_FIRST_12922_picks_of_the_month_hero
partners_first_42023_potm_alaska_tile
Weekly_wave_042323_JC_s_Latest_Adventures_Slice
weekly_wave_022323_Travel_Age_West_Awards_Slice
WEEKLY_WAVE_031923_NCL_HELP_SLICE

IMPORTANT REMINDER Air Policies and Resources
As we head into the busy summer travel season, in order to create the most seamless experiences for yourself and your partners, please take a moment to review the following air policies and resources.

Travel With Program
- Announced on November 1, 2022, the Travel With Guarantee Program for air and sea reservations is no longer available for new and/or existing reservations that have not yet opted into the program. This means that reservations traveling together (booked in separate rooms) will not be guaranteed to travel on the same flight. Please do not add the TWITH promo code to any reservation or take payment for this program. Find details in the external "Travel With" article on NCL Help.

Air Service Standards Page
- The Air Service Standards page has been reorganized into a question-and-answer format to make it more easily digestible for our guests, team members, and travel partners.

Day of Travel Flight Issues
- As a reminder, if a travel partner's guest is experiencing a light delay and/or cancelation, in which they will not be able to make it to the port on their embarkation date, please reference NCL Help's internal "Flight Assistance While Traveling En Route" article for guidance.

NEW Sailings in Need of Support
All Europe 2023 sailings are in need of support. Please encourage your travel partners to book clients on the remaining 2023 Europe sailings and emphasize that many still qualify for commission on NCFs (those sailings outside final payment). For assets they can use to promote, please point partners to the Europe Toolkit in Marketing Headquarters.

REMINDER Personalized Offers
The following is a list of all live personalized offers. For more information, please reference the external "Q1 Direct Mail Offers" and "Q2 Direct Mail Offers" articles on NCL Help. You can also find presentation slides in Presentation Builder here. For awareness, if a travel partner's client receives one of these offers, the travel partner can access and apply it to the reservation via the booking system in the coupons section.

Offer Description	Coupon Code	Effective Dates
20% off Europe sailings	EUFCC-20	March 13 - May 1, 2023
10% off All sailings	PGFCC-10	April 5 - May 31, 2023

UPDATED Norwegian Sky Cancelations
Please note that we are no longer canceling Norwegian Sky's sailings on January 27, 2025, and February 8, 2025. No communications were sent to guests regarding the original cancelation.

UPDATED Sailing Changes
In case you missed it, changes have been made to sailings on the ships listed below. Find the notification letters on NCL Help's internal "Itinerary Changes" page regarding the respective ship. You can also access this page via the Itinerary Changes button on Norwegian Central's Learn column. Important to note that Norwegian Gem, Spirit, and Jewel have multiple itinerary changes. Please note that when it comes to cancelations, commissions are protected for reservations that were paid in full, unless noted otherwise.

Itinerary Changes

Norwegian Dawn

Norwegian Sun

NEW How-To Tutorials in NCLU
There are two new videos regarding travel advisor commissions in NCLU's Tutorials section. Encourage your travel partners to review these videos to learn how to calculate their commission using BookNCL or travel agent Reservation Confirmation.

REMINDER 2023 Commission Updates and Resources
Find an updated Commission Summary presentation for 2023 here in Presentation Builder. It includes an overview of NCF commission eligibility, earning potential for 2023, the new commission tier parameters, and more.

Resources	Description	Location
NCL Help Commission Structure Article	Includes FAQS regarding NCF policy and standard commission.	Here
Commission Updates Summary Presentation	Includes an overview of NCF commission eligibility, earning potential, tier parameters, and more.	Here
Standard Cruise Calculation Presentation	Explains the process of calculating and confirming cruise fare commission.	Here
NCF Commission Calculation	Explains the process of calculating and confirming NCF commission in the booking system.	Here
NCL Earning Strategy Presentation Template	Template to use for agencies that have signed up and qualified to earn commission on NCFs.	Here

REMINDER Why Travel Advisors Make A Difference Flyer
As we approach Travel Partner Appreciation Day next week, please encourage your partners to access the "Why Travel Advisors Make A Difference Flyer" in Marketing Headquarters. It includes an overview of the benefits of booking a vacation with a trusted travel advisor.

UPDATED Upcoming Promotions Cliffs
Below is a list of the upcoming promotion cliffs with details regarding the offer as they will appear on NCL.com. As a reminder, the below cliffs are for internal purposes only. Additionally, please note that these promotions appear in the booking system as "DISC35," unless noted otherwise. Full details regarding the promotion, including combinability, can be found after searching "DISC35" on NCL Help.

Promotion	Begins	Ends

April Pulse 3: 70% Off 2nd Guest + Free At Sea/Pick 5 Travel Partners can promote the deal on Facebook with the post pinned on our Facebook page.	April 21, 2023	April 28, 2023

April Pulse 3: 70% Off 2nd Guest + Free At Sea/Pick 5 + $250 CruisFirst	April 28, 2023	May 1, 2023

May Pulse 1: 35% Off All Cruises + Free At Sea/Pick 5	May 2, 2023	May 11, 2023

Mother's Day Flash Sale: 35% Off All Cruises + Free At Sea/Pick 5 + $250 CruiseFirst	May 12, 2023	May 15, 2023

Memorial Day Sale: 70% Off 2nd Guest + Free At Sea/Pick 5 + $250 CruiseFirst	May 16, 2023	May 31, 2023

NEW New Promotional Offer
The new promotion, DISC35, which is currently advertised as 70% off 2nd guest, ends on May 1, 2023. Please note that the toolkit that is currently live on Marketing Headquarters is the generic toolkit. As a reminder, to promote 70% off second guest messaging, encourage your partners to share the pinned post on our Facebook page. Find more details in NCL Help's external "DISC35" article.

CruiseNext DoubleUP Offer
Book a balcony or above stateroom on any sailing at least 4 months in advance and apply TWO CruiseNext, CruiseNext Haven, or CruiseNext Lite deposits to any stateroom on any sailing in 2023 and forward. Guests must book at least four months before sailing. This offer will end on May 15, 2023. Find more details about CruiseNext in NCL Help's external "CruiseNext" article and have your partners download their CruiseNext Report here.

Military Appreciation Promo Code
The following are the benefits of using the MAP10OFF promo code:

It will allow us to manage the combinability of the offer. At the current time, the offer will continue to be combinable with all promotions.
Facilitates reporting of the new program.
With adding a promo code, there will also be an indication on the invoice (viewable in Seaware) that the reservation has this 10% discount. This will also reflect on the booking confirmation.

Latitude Extra Point: LATDBLX
The Latitude Extra Double Points LATDBLX has been extended through May 31, 2023. Two additional points per person, per night, will be given on select 2023 cruises. This offer is not applicable to select Alaska and Europe sailings. Find details regarding this offer in NCL Help's external LATBLX" article. Review the updated terms linked here in Sharepoint.

Latitude Promo Code: LATRIPLE
There are now three extra latitude points per night available for select 2023 Alaska, Europe, and Trans-Atlantic repositioning sailings. This promotion runs until May 31, 2023. Find details here.

Reduced Deposits
This offer has been extended through June 30, 2023. For additional information, please view the PDF here in SharePoint.

Future Cruise Credits
FCCs have been extended through June 30, 2023. The discount FCCs (the additional % off a future sailing) that were set to expire on December 31, 2022, will expire on that date. The coupons that were extended reflect the new date in the reservation system. Travel partners can download their list of clients with available FCCS here and watch a how-to video here.

Team Member Contact Cheat Sheet
Find a table highlighting Norwegian Cruise Line team members, what responsibilities they own, and what team they belong to here in Sharepoint.

Mo's Ninja Nuggets
Find the latest information and updates regarding groups here in Sharepoint.

Sales Focus List
The latest Sales Focus List, complete with the "Featured Itineraries" list on the third tab is here in Sharepoint.

Promo Sales Pal
The latest Promotional Sales Pal is located here in Sharepoint.

Beacon Archive Page
Access previous editions of the Beacon here.

  Account Engagement File Guide
The Account Engagement File Guide, located here in Sharepoint, includes best practices and outlines the process of uploading and searching for files in Account Engagement.

  Account Engagement Template Guide
For a step-by-step guide to locating and personalizing existing email templates in Account Engagement, find the Account Engagement Email located here in Sharepoint.

  Important Actions
Help your travel partners position themselves as the vacation expert their clients can trust by advising them to regularly familiarize themselves with the information featured on the following pages:

Country requirements here
Health and safety protocols here
Returning to service, found on NCL Help's "return to sail" page

Sales Systems and Operations Ticket Submissions
All ticket requests for the Sales Systems and Operations team have been moved from JotForm to Monday.com. Please bookmark and use the following links when submitting new ticket requests to the Sales Systems and Operations team.

Use the Sales Operations Requests link for:

Pardot
Salesforce
Territory Realignments
NCL Help
NCF Marketing Form/Dashboard
New Hire setup requests in Salesforce

Use the Sales Systems Requests link for:

Norwegian Central
BI Distribution List Changes
New Hire setup requests in Norwegian Central
Reporting GDS issues
Updates the Sales Contact page