Edition: April 17, 2023
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LATEST NEWS | TACTICAL UPDATES | SAILINGS UPDATES | EDUCATION
MARKETING ASSETS | PROMOTIONS | RESOURCES

As a reminder, the information outlined in any edition of the Beacon is for internal use only.
Please do not share this link with anyone outside of the NCL organization.

IMPORTANT Air Policies and Resources
As we head into the busy summer travel season, in order to create the most seamless experiences for yourself and your partners, please take a moment to review the following air policies and resources.

Travel With Program
- Announced on November 1, 2022, the Travel With Guarantee Program for air and sea reservations is no longer available for new and/or existing reservations that have not yet opted into the program. This means that reservations traveling together (booked in separate rooms) will not be guaranteed to travel on the same flight. Please do not add the TWITH promo code to any reservation or take payment for this program. Find details in the external "Travel With" article on NCL Help.

Air Service Standards Page
- The Air Service Standards page has been reorganized into a question-and-answer format to make it more easily digestible for our guests, team members, and travel partners.

Day of Travel Flight Issues
- As a reminder, if a travel partner's guest is experiencing a light delay and/or cancelation, in which they will not be able to make it to the port on their embarkation date, please reference NCL Help's internal "Flight Assistance While Traveling En Route" article for guidance.

NEW Behind the Scenes Tour Pre-Booking
Effective April 12, guests can now pre-book the Behind The Scenes Tour for a guided ship tour during their sailing. Pre-booking is handled via Onboard Activities, within the Entertainment tab of Seaweb/Seaweb ABE. The Behind The Scenes Tour is currently available fleetwide, for sailings up to October 2024. The "Behind The Scenes Ship Tour" external article has been updated to reflect changes.

The pricing structure is as follows:

NEW Introducing Best of Tromso Cruisetour
On April 13, 2023, we announced the introduction of our new Best of Tromso Cruisetour for 2023. It includes a four-day and three-night pre-cruise-only land program departing from Tromso, Norway. Learn more in NCL Help's "Best of Tromso Cruisetour" external article.

The following dates are available for booking:

NEW  Pride Of America Dining Availability
Groups of 12 or more guests can request pre-arranged dining for main and specialty restaurants. Group dining in the main dining rooms is currently unavailable for Pride of America. Please note that group dining requests for Specialty Restaurants fleetwide should only be submitted for approval up to two weeks prior to sailing. Please reference NCL Help's "Group Dining Guidelines" internal article for more details.

NEW  District Realignment Renamed to Agency Maintenance
The District Realignment object has been renamed to Agency Maintenance in Salesforce in preparation for upcoming enhancements. Once in Agency Maintenance, the process for requesting a realignment remains the same. First, click "Agency Maintenance" and select "New" for a realignment. Then, choose between a regular (1 to 10 agencies) or bulk (11 to 200 agencies) realignment. The next steps remain the same as before.

NEW  Group Recall List
There is a list of sailings, linked here, where an early group recall is necessary. Please note that the speculative groups will be cleaned up by the end of the day, Friday, April 21, 2023. The deadline for CE, UK, INTL, Affinity, Tour Operators, and Protected Partners is Friday, April 28, 2023.

NEW  Norwegian Bliss SIX Communication
On April 11, 2023, letters, linked here, were provided to select guests with reservations for SIX on April 23, and April 25, 2023, aboard Norwegian Bliss' April 22, 2023 sailing. Due to a scheduling conflict, show times for SIX have been adjusted and select reservations have been canceled. Please visit NCL Help's internal “Itinerary Changes” article and click the link for the respective ship to find a copy of the letter provided.

NEW  Norwegian Joy Entertainment Communications
On April 11, 2023, letters, linked here, were provided to select guests on Norwegian Joy's April 15, and May 1, 2023 sailings. Due to a scheduling conflict, select show times, on select dates, for Footloose and Elements are being canceled. Please visit NCL Help's internal “Itinerary Changes” article and click the link for the respective ship to find a copy of the letter provided.

NEW  Norwegian Encore Pre-Sell Spa Availability
Pre-sell Spa Service allows guests to book spa services up to 3 days prior to sailing. After the pre-purchase cut-off, guests may purchase spa service onboard, dependent on availability. All prices are standard both onboard and pre-sell. For additional details, please visit NCL Help's internal "Onboard Spa Services" article.

Pre-sell Spa Service is currently available on the following Norwegian Encore sailings only:

May 1, 2023
May 7, 2023
May 14, 2023
May 21, 2023

May 28, 2023
June 4, 2023
June 11, 2023

UPDATED Partners First File Names
As a reminder, files are occasionally deleted to create space for new files. To avoid uploading duplicate files, please reference the guide that includes best practices and outlines the process of uploading and searching for existing files in Account Engagement, found in the resources section below. Below are the names of the recent Partners First files. Please note that underscores represent spaces, and parentheses are not part of the names.

partners_first_041023_project_california_hero_version_2
partners_first_041023_project_california_David_s_Quote
partners_first_041023_project_california_John_s_Quote
partners_first_41123_last_minute_deal_hero.jpg
partners_first_41123_jewel_slice
Weekly_Wave_040923_2ndGuestFree_Slice
partners_first_41323_last_call_for_2nd_guest_hero

partners_first_41323_social_post_slice
partners_first_41323_POTM_destination_slice.JPG
partners_first_41323_cruise_first_toolkit_slice
YELLOW_SHARE_SOCIAL_POST_CTA_JOST
weekly_wave_JOHN_CHERNESKY_slice
weekly_wave_041623_norwegian_spirit_slice
weekly_wave_041623_air_to_sea_slice

NEW Last-Minute Deals on Norwegian Spirit
For a limited time, guests can enjoy a 16-day, open-jaw sailing on Norwegian Spirit's April 24, 2023 sailing. Guests can start booking at the low rate of $799, with special savings for solo travelers and residents of Hawaii and California. California and Hawaii residents can take $300 USD off their cruise fare and solo travelers have the chance to book this deal at no single supplement on IX and IF stateroom categories. Encourage your travel partners to book their clients on this sailing today.

UPDATED Personalized Offers
The following is a list of all live personalized offers. For more information, please reference the external "Q1 Direct Mail Offers" and "Q2 Direct Mail Offers" articles on NCL Help. You can also find presentation slides in Presentation Builder here. For awareness, if a travel partner's client receives one of these offers, the travel partner can access and apply it to the reservation via the booking system in the coupons section.

Offer Description	Coupon Code	Effective Dates
20% off Europe sailings	EUFCC-20	March 13 - May 1, 2023
10% off All sailings	PGFCC-10	April 5 - May 31, 2023

REMINDER Last-Minute Deals on Norwegian Jewel
For a limited time, guests can enjoy an 8-day, open-jaw sailing on Norwegian Jewel's April 23, 2023 sailing. Guests can start booking at the low rate of $399, with Free at Sea included. Solo travelers have the chance to book this deal at no single supplement on IX, IF, OX, and OK stateroom categories. Families can take advantage of the Kids Sail Free promotion that allows third and fourth guests to sail free of charge. With $0 NCFs, this deal is a win for everyone. Encourage your travel partners to book their clients on this sailing today.

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SAILING UPDATES

NEW Cancelations: Norwegian Joy, Sky, and Breakaway
As a result of full ship charters, select sailings on Norwegian Joy and Norwegian Sky have been canceled. As a result of technical maintenance and redeployment, select sailings on Norwegian Breakaway have been canceled. All guests will receive a full monetary refund of the fares paid, automatically returned to the form of payment provided at the time of reservation. Please find the communication provided to guests and travel partners here, or visit NCL Help's internal "Itinerary Changes" article and click the link for the respective ships to find copies.

Please find the cancelation sailing dates below:

Norwegian Joy: November 2, 2024
Norwegian Sky: January 27, 2025
Norwegian Sky: February 8, 2025
Norwegian Breakaway: February 7, 2025
Norwegian Breakaway: March 28, 2025
Norwegian Breakaway: April 7, 2025
Norwegian Breakaway: April 16, 2025

UPDATED Open for Sale: Norwegian Pearl and Dawn
The latest deployments officially open for sale are sailings aboard Norwegian Pearl and Dawn. Please find the sailing information here in Sharepoint. As a reminder, no new speculative group space is available for sailings leaving January 1, 2023, and later. Please do not send requests to the Group Booking Requests team or try to create new Speculative Group Space in Seaweb ABE.

UPDATED Sailing Changes
In case you missed it, changes have been made to sailings on the ships listed below. Find the notification letters on NCL Help's internal "Itinerary Changes" page regarding the respective ship. You can also access this page via the Itinerary Changes button on Norwegian Central's Learn column. Important to note that Norwegian Gem, Spirit, and Jewel have multiple itinerary changes. Please note that when it comes to cancelations, commissions are protected for reservations that were paid in full, unless noted otherwise.

Itinerary Changes

Cancelations

Norwegian Getaway
Norwegian Star
Norwegian Epic

Norwegian Spirit (multiple changes)
Norwegian Jewel (multiple changes)
Norwegian Gem (multiple changes)

Norwegian Joy
Norwegian Sky
Norwegian Breakaway

REMINDER Reduced Rates for Travel Advisors
In order to advance from Masters to Ph.D. level in NCLU, and start earning 30% off cruse fare for travel partners sailings, a travel partners must book five 7+ night cruises, after the date they achieved their Masters degree. We have a record of all bookings that have been made through NCL via BookNCL.com on Norwegian Central or through our reservations center at 1-800-327-7030. If bookings are made outside of Norwegian's reservation systems, or in Sabre, Apollo, or Amadeus, a form must been submitted thorugh the "My Progress" page. Please ensure your travel partners are aware of this policy by referring them to NCLU's About page.

REMINDER 2023 Commission Updates and Resources
Find an updated Commission Summary presentation for 2023 here in Presentation Builder. It includes an overview of NCF commission eligibility, earning potential for 2023, the new commission tier parameters, and more.

Resources	Description	Location
NCL Help Commission Structure Article	Includes FAQS regarding NCF policy and standard commission.	Here
Commission Updates Summary Presentation	Includes an overview of NCF commission eligibility, earning potential, tier parameters, and more.	Here
Standard Cruise Calculation Presentation	Explains the process of calculating and confirming cruise fare commission.	Here
NCF Commission Calculation	Explains the process of calculating and confirming NCF commission in the booking system.	Here
NCL Earning Strategy Presentation Template	Template to use for agencies that have signed up and qualified to earn commission on NCFs.	Here

NEW   Promotional Toolkit
For assets to market the new 35% Off promotion, your travel partners can use the resources available here, in Marketing Headquarters.

NEW   Free At Sea Tabletop Banners
Free At Sea tabletop pull-up banners are available for sales managers to order. Sales managers may order up to five 24X45 banners. Please note that these banners are not available for travel advisors to order.

UPDATED   Why Travel Advisors Make A Difference Flyer
The Why Travel Advisors Make A Difference Flyer has been updated here in Marketing Headquarters. It includes an overview of the benefits of booking a vacation with a travel advisor.

UPDATED   Zoom Backgrounds
Previously, several Prima and Viva backgrounds have been available on Sharepoint. Those backgrounds have been removed as they employed the old font. Please delete any downloaded versions on your laptop and replace them with the updated zoom backgrounds that can be found within the Virtual Cruise Events Toolkit in Marketing Headquarters.

UPDATED Upcoming Promotions Cliffs
Below is a list of the upcoming promotion cliffs with details regarding the offer as they will appear on NCL.com. As a reminder, the below cliffs are for internal purposes only. Additionally, please note that these promotions appear in the booking system as "DISC35," unless noted otherwise. Full details regarding the promotion, including combinability, can be found after searching "DISC35" on NCL Help.

Promotion	Begins	Ends

April Pulse 2: 35% Off Cruises + Free At Sea/Pick 5 + $250 CruiseFirst For assets to market this promotion, encourage your travel partners to access the promotional toolkit here.	April 14, 2023	April 20, 2023

April Pulse 3: 70% Off 2nd Guest + Free At Sea/Pick 5	April 21, 2023	April 28, 2023

April Pulse 3: 70% Off 2nd Guest + Free At Sea/Pick 5 + $250 CruisFirst	April 28, 2023	May 1, 2023

May Pulse 1: 35% Off All Cruises + Free At Sea/Pick 5	May 2, 2023	May 11, 2023

Mother's Day Flash Sale: 35% Off All Cruises + Free At Sea/Pick 5 + $250 CruiseFirst	May 12, 2023	May 15, 2023

Memorial Day Sale: 70% Off 2nd Guest + Free At Sea/Pick 5 + $250 CruiseFirst	May 16, 2023	May 31, 2023

NEW  New Promotional Offer
The new promotion, DISC35, advertised as 35% Off All Cruises ends on April 20, 2023. Find more details in NCL Help's external "DISC35" article.

NEW  CruiseFirst Sprint
The CruiseFirst Sprint currently offers an extra $250 and ends on Thursday, April 20, 2023. Learn more about the current CruiseFirst offer here, and review the terms and conditions in NCL Help's "CruiseFirst" article.

NEW  CruiseNext DoubleUP Offer
Book a balcony or above stateroom on any sailing at least 4 months in advance and apply TWO CruiseNext, CruiseNext Haven, or CruiseNext Lite deposits to any stateroom on any sailing in 2023 and forward. Guests must book at least four months before sailing. This offer will end on May 15, 2023. Find more details about CruiseNext in NCL Help's external "CruiseNext" article and have your partners download their CruiseNext Report here.

Military Appreciation Promo Code
The following are the benefits of using the MAP10OFF promo code:

It will allow us to manage the combinability of the offer. At the current time, the offer will continue to be combinable with all promotions.
Facilitates reporting of the new program.
With adding a promo code, there will also be an indication on the invoice (viewable in Seaware) that the reservation has this 10% discount. This will also reflect on the booking confirmation.

Latitude Extra Point: LATDBLX
The Latitude Extra Double Points LATDBLX has been extended through May 31, 2023. Two additional points per person, per night, will be given on select 2023 cruises. This offer is not applicable to select Alaska and Europe sailings. Find details regarding this offer in NCL Help's external LATBLX" article. Review the updated terms linked here in Sharepoint.

Latitude Promo Code: LATRIPLE
There are now three extra latitude points per night available for select 2023 Alaska, Europe, and Trans-Atlantic repositioning sailings. This promotion runs until May 31, 2023. Find details here.

Reduced Deposits
This offer has been extended through June 30, 2023. For additional information, please view the PDF here in SharePoint.

Future Cruise Credits
FCCs have been extended through June 30, 2023. The discount FCCs (the additional % off a future sailing) that were set to expire on December 31, 2022, will expire on that date. The coupons that were extended reflect the new date in the reservation system. Travel partners can download their list of clients with available FCCS here and watch a how-to video here.

Team Member Contact Cheat Sheet
Find a table highlighting Norwegian Cruise Line team members, what responsibilities they own, and what team they belong to here in Sharepoint.

Mo's Ninja Nuggets
Find the latest information and updates regarding groups here in Sharepoint.

Sales Focus List
The latest Sales Focus List, complete with the "Featured Itineraries" list on the third tab is here in Sharepoint.

Promo Sales Pal
The latest Promotional Sales Pal is located here in Sharepoint.

Beacon Archive Page
Access previous editions of the Beacon here.

  Account Engagement File Guide
The Account Engagement File Guide, located here in Sharepoint, includes best practices and outlines the process of uploading and searching for files in Account Engagement.

  Account Engagement Template Guide
For a step-by-step guide to locating and personalizing existing email templates in Account Engagement, find the Account Engagement Email located here in Sharepoint.

  Important Actions
Help your travel partners position themselves as the vacation expert their clients can trust by advising them to regularly familiarize themselves with the information featured on the following pages:

Country requirements here
Health and safety protocols here
Returning to service, found on NCL Help's "return to sail" page

Sales Systems and Operations Ticket Submissions
All ticket requests for the Sales Systems and Operations team have been moved from JotForm to Monday.com. Please bookmark and use the following links when submitting new ticket requests to the Sales Systems and Operations team.

Use the Sales Operations Requests link for:

Pardot
Salesforce
Territory Realignments
NCL Help
NCF Marketing Form/Dashboard
New Hire setup requests in Salesforce

Use the Sales Systems Requests link for:

Norwegian Central
BI Distribution List Changes
New Hire setup requests in Norwegian Central
Reporting GDS issues
Updates the Sales Contact page