Edition: April 3, 2023
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LATEST NEWS | TACTICAL UPDATES | SAILINGS UPDATES | EDUCATION
MARKETING ASSETS | PROMOTIONS | RESOURCES

As a reminder, the information outlined in any edition of the Beacon is for internal use only.
Please do not share this link with anyone outside of the NCL organization.

NEW  NCL Announces Exclusive Partnership with the Miami Marlins
On March 28, 2023, NCL made a splash with the announcement to team up with the Miami Marlins in an exclusive partnership. Throughout the season, fans will have a chance to win $1000 onboard credit for a future NCL cruise during Marlins’ home games at loanDepot park. Review the press release here for more details.

NEW  David Herrera Addresses the Trade
Encourage your travel partners to view this video on the Partners First Facebook page, which features a special message from David Herrera, expressing his enthusiasm and commitment to the travel partner community.

NEW  May Health and Safety Requirements
On April 3, 2023, a communication, linked here, was sent to all guests and travel partners with active BK reservations for all sailings from May 1, through May 31, 2023. This communication has important information regarding our updated health and safety protocols and travel requirements for the destinations they will be visiting. Please refer travel partners to www.ncl.com/sail-safe and www.ncl.com/travel-requirements-by-country for the most up-to-date protocols and requirements. Visit NCL Help’s “Itinerary Changes” article and click the link for the respective ship to find a copy of the letter provided.

NEW  Dining Cancelations on Norwegian Joy, Gem Encore, Bliss, Breakaway, and Prima
On March 30 and 31, 2023, letters, linked here, were sent to select guests on the following sailings. Due to select dining times being oversold on the below dates and venues, select dining reservations are being canceled. Visit NCL Help’s “Itinerary Changes” article and click the link for the respective ship to find copies of the letters provided.

Ship	Sailing Date	Restaurant
Norwegian Joy	April 1, 2023	Ocean Blue on April 6
Norwegian Joy	April 1, 2023	Teppanyaki on April 6
Norwegian Joy	April 27, 2023	Cagney’s on April 30
Norwegian Gem	April 5, 2023	Cagney’s on April 9
Norwegian Encore	April 2, 2023	Teppanyaki on April 7
Norwegian Encore	April 9, 2023	Teppanyaki on April 13
Norwegian Bliss	April 2, 2023	Ocean Blue on April 3
Norwegian Bliss	April 2, 2023	Ocean Blue on April 6
Norwegian Bliss	April 2, 2023	Cagney’s on April 7
Norwegian Bliss	April 2, 2023	Cagney’s on April 8
Norwegian Breakaway	April 20, 2023	La Cucina on April 25
Norwegian Breakaway	April 20, 2023	Le Bistro on April 23
Norwegian Breakaway	April 20, 2023	Les Bistro on April 26
Norwegian Prima	April 2, 2023	Los Lobos on April 3
Norwegian Prima	April 9, 2023	Onda on April 13
Norwegian Prima	April 9, 2023	Palomar on April 10
Norwegian Prima	April 9, 2023	Los Lobos on April 14
Norwegian Prima	April 23, 2023	Teppanyaki on April 24

NEW Pride of America Dining Availability
On March 30, 2023, a communication (linked here) was provided to all guests and travel partners booked on Pride of America’s April 1 and April 8, 2023, sailings. The communication includes important information regarding dining availability onboard. Please visit NCL Help’s “Itinerary Changes” and click the link for the respective ship to find a copy of the letter provided.

NEW Explore Athens Pre Cruisetour
Effective April 3, 2023, we are excited to announce the Explore Athens Cruisetour for 2023 and 2024, a 3-day and 2-night pre-cruise-only land program departing from Athens, Greece. Please note that Cruisetours are different from shore excursions and should NOT be transferred to the Shore Excursion department. For additional information, visit NCL Help's "Explore Athens Pre Cruisetour" article. The following sailing dates are available for booking:

NEW Updated Production Study Live in Salesforce
The Sales Analytics and Operations team has created an updated Production Study that is now live in Salesforce. Access the production study using the Production Study Tab under an account. Key highlights of the updated production study include:

Current year comparison ST4Y (2019)
Net bookings and revenue metrics instead of gross
Average commission per booking in 2023 VS. 2019

NEW Guest Services Early Closure
On Friday, April 7, and Sunday, April 9, 2023, Guest Services, including the Resolution Desk, will be observing early closure. Please see the adjusted hours of operation below:

April 7, 2023: 8AM - 8PM (EST)
April 9, 2023: 9AM - 6PM (EST)

NEW Credit Card Processing Error
On March 31, 2023, a communication was sent to select guests regarding a credit card processing error that occurred on March 5, 2023. You can find the letter here to review additional details.

UPDATED Partners First File Names
As a reminder, files are occasionally deleted to create space for new files. To avoid uploading duplicate files, please reference the guide that includes best practices and outlines the process of uploading and searching for existing files in Account Engagement, found in the resources section below. Below are the names of the recent Partners First files. Please note that underscores represent spaces, and parentheses are not part of the names.

partners_first_32823_NCLU_how_to_hero
partners_first_32823_booking_modules_slice
partners_first_32823_coupon_modules_slice
partners_first_32823_group_modules_slice
partners_first_33023_europe_colosseum_hero
partners_first_33023_featured_europe_itineraries_slice

partners_first_33023_featured_europe_itineraries_slice_2
partners_first_33023_europe_toolkit_slice
Weekly_Wave_040223_Glaciers_Slice
weekly_wave_040223_ibiza_spain_slice
partners_first_33023_europe_toolkit_slice

NEW Last-Minute Deals on Norwegian Jewel
For a limited time, guests can enjoy a 7-day, open-jaw sailing on Norwegian Jewel's April 23, 2023 sailing. Guests can start booking at the low rate of $399, with Free at Sea included. Solo travelers have the chance to book this deal at no single supplement on IX, IF, OX, and OK stateroom categories. Families can take advantage of the Kids Sail Free promotion that allows third and fourth guests to sail free of charge. With $0 NCFs, this deal is a win for everyone. Encourage your travel partners to book their clients on this sailing today.

NEW Sailings in Need of Support
The following sailings are in need of support. Please encourage your travel partners to book clients on these sailings and emphasize that they all qualify for commission on NCFs. For assets they can use to promote, please point partners to the Europe Toolkit found here.

Ship	Sailing Date	Destination	Link
Norwegian Star	November 1, 2023	Spain, Morocco, Gibraltar	Here
Norwegian Star	November 12, 2023	Spain, Portugal, and the Canary Islands	Here
Norwegian Star	September 9, 2023	Iceland and Norway	Here
Norwegian Star	September 23, 2023	Dublin, Belfast, Cork, and Galway	Here
Norwegian Gem	September 7, 2023	France, Spain, and Portugal	Here
Norwegian Dawn	October 14, 2023	France, Spain, Portugal, and Belgium	Here

REMINDER Personalized Offers
The following is a list of all live personalized offers. For more information, please reference the external "Q1 Direct Mail Offers" article on NCL Help. You can also find presentation slides in Presentation Builder here. For awareness, if a travel partner's client receives one of these offers, the travel partner can access and apply it to the reservation via the booking system in the coupons section.

Offer Description	Coupon Code	Effective Dates
50% off Sun, Spirit, and Jewel to Alaska	AKFCC-50S	February 22-April 15, 2023
20% off Encore and Bliss to Alaska	AKFCC-20S	February 22-April 15, 2023
20% off Europe sailings	EUFCC-20	March 13 - May 1, 2023

NEW  Norwegian Pearl Embarkation Information
On March 29, 2023, a letter, found here, was sent to all guests and travel partners booked on Norwegian Pearl's March 31, 2023, sailing. Additionally, this communication will be provided to all guests and travel partners booked on Norwegian Pearl’s sailings from April 7, through and including October 20, 2023, 3 days prior to sailing. The letter contains important information regarding severe traffic anticipated at embarkation due to a closure of the Sumner Tunnel in Boston, Massachusetts. In order to ensure a smooth embarkation day, we highly encourage all guests to please allow ample time to get to the port. Visit NCL’s Help’s “Itinerary Changes” article to find a copy of the letter provided.

UPDATED  Open for Sale: Norwegian Jewel
The latest deployments officially open for sale are sailings aboard Norwegian Jewel. Please find the sailing information here in Sharepoint. As a reminder, no new speculative group space is available for sailings leaving January 1, 2023, and later. Please do not send requests to the Group Booking Requests team or try to create new Speculative Group Space in Seaweb ABE.

UPDATED  Sailing Changes
In case you missed it, changes have been made to sailings on the ships listed below. Find the notification letters on NCL Help's "Itinerary Changes" page regarding the respective ship. You can also access this page via the Itinerary Changes button on Norwegian Central's Learn column. Please note that when it comes to cancelations, commissions are protected for reservations that were paid in full, unless noted otherwise.

Itinerary Changes

Norwegian Epic

Norwegian Jade

NEW  How To Book Modules Added To NCLU
Two new modules regarding affinity groups have been added to the Groups by NCL section of NCLU’s How to Book series. Help your travel partners learn how to send an affinity group detail report with this module, or how to add guests to an affinity group with this module.

NEW  2023 Commission Update Summary in Presentation Builder
Find an updated Commission Summary presentation for 2023 here in Presentation Builder. It includes an overview of NCF commission eligibility, earning potential for 2023, the new commission tier parameters, and more.

NEW  Destination Slides in Presentation Builder
Help your travel partners position an NCL cruise to Europe or Alaska with the Europe Destination 2023 Slide and the 2023 Alaska Summary Slide, which both include an overview of unique itineraries, ports, and ships.

NEW  Expanded Slides In Presentation Builder
Keep current by reviewing the following presentations, updated recently to address more topics. The Free at Sea presentation has been expanded to include considerations for the top offer components, including open bar, dining, and Shorex. The Air Promotion presentation has been expanded to include promotion considerations from the Terms and Conditions.

NEW Norwegian Viva Entertainment Release Video

Travel partners can now download and share the Norwegian Viva Entertainment Release video, featuring Beetlejuice, to encourage their clients to book their next vacation on Norwegian Viva.

UPDATED   Cruise Events Toolkits
The Cruise Event toolkits have been updated with new planning guides for travel partners to begin the necessary steps to planning their own cruise events. Find the In-Person Planning Guide here and the Virtual Planning Guide here.

UPDATED   Free At Sea Offer Details Flyer
The Free at Sea Offer Details Flyer has been updated with up-to-date prices and contains everything you need to know to promote NCL's Free at Sea offer, including what drinks are included with Free Unlimited Open Bar, a list of frequently asked questions regarding Free at Sea, and more.

UPDATED   USB Orders
If you would like to order USB for an upcoming event, please allow three or more weeks for processing and shipping. To place an order, email trademarketing@ncl.com and include the quantity, shipping address, and phone number.

UPDATED Upcoming Promotions Cliffs
Below is a list of the upcoming promotion cliffs with details regarding the offer as they will appear on NCL.com. As a reminder, the below cliffs are for internal purposes only. Additionally, please note that these promotions appear in the booking system as "DISC50," unless noted otherwise. Full details regarding the promotion, including combinability, can be found after searching "DISC50" on NCL Help.

Promotion	Begins	Ends
April Pulse 1: Free 2nd Guest + Free At Sea/Pick 5 Your travel partners can share this promo on Facebook with the post pinned here.	April 1, 2023	April 13, 2023

April Pulse 2: 35% Off All Cruises + Free At Sea/Pick 5 + $250 CruiseFirst	April 14, 2023	April 20, 2023

April Pulse 3: 70% Off 2nd Guest + Free At Sea/Pick 5	April 21, 2023	April 28, 2023

April Pulse 3: 70% Off 2nd Guest + Free At Sea/Pick 5 + $250 CruisFirst	April 28, 2023	May 1, 2023

May Pulse 1: 35% Off All Cruises + Free At Sea/Pick 5	May 2, 2023	May 11, 2023

Mother's Day Flash Sale: 35% Off All Cruises + Free At Sea/Pick 5 + $250 CruiseFirst	May 12, 2023	May 15, 2023

Memorial Day Sale: 70% Off 2nd Guest + Free At Sea/Pick 5 + $250 CruiseFirst	May 16, 2023	May 31, 2023

IMPORTANT DISC50 Ending Soon
The current promotion, DISC50, advertised as 2nd Guest Free ends on April 13, 2023. Please note that the current promotion will change to DISC35 effective April 14, 2023, and will offer 35% off of voyage fares.

CruiseNext DoubleUP
Until May 31, 2023, this offer allows the application of two CruiseNext Cruise Reward, CruiseNext, CruiseNext Haven, or CruiseNext Lite deposits to any stateroom on any 2023 cruise booked at least four months before sailing. Learn more about the offer here, and have your partners download their CruiseNext Report here.

Military Appreciation Promo Code
The following are the benefits of using the MAP10OFF promo code:

It will allow us to manage the combinability of the offer. At the current time, the offer will continue to be combinable with all promotions.
Facilitates reporting of the new program.
With adding a promo code, there will also be an indication on the invoice (viewable in Seaware) that the reservation has this 10% discount. This will also reflect on the booking confirmation.

Latitude Promo Code: LATRIPLE
There are now three extra latitude points per night available for select 2023 Alaska, Europe, and Trans-Atlantic repositioning sailings. This promotion runs until May 31, 2023. Find details here.

Reduced Deposits
This offer has been extended through June 30, 2023. For additional information, please view the PDF here in SharePoint.

Future Cruise Credits
FCCs have been extended through June 30, 2023. The discount FCCs (the additional % off a future sailing) that were set to expire on December 31, 2022, will expire on that date. The coupons that were extended reflect the new date in the reservation system. Travel partners can download their list of clients with available FCCS here and watch a how-to video here.

Team Member Contact Cheat Sheet
Find a table highlighting Norwegian Cruise Line team members, what responsibilities they own, and what team they belong to here in Sharepoint.

Mo's Ninja Nuggets
Find the latest information and updates regarding groups here in Sharepoint.

Sales Focus List
The latest Sales Focus List, complete with the "Featured Itineraries" list on the third tab is here in Sharepoint.

Promo Sales Pal
The latest Promotional Sales Pal is located here in Sharepoint.

NEW Beacon Archive Page
Access previous editions of the Beacon here.

  Account Engagement File Guide
The Account Engagement File Guide, located here in Sharepoint, includes best practices and outlines the process of uploading and searching for files in Account Engagement.

  Account Engagement Template Guide
For a step-by-step guide to locating and personalizing existing email templates in Account Engagement, find the Account Engagement Email located here in Sharepoint.

  Important Actions
Help your travel partners position themselves as the vacation expert their clients can trust by advising them to regularly familiarize themselves with the information featured on the following pages:

Country requirements here
Health and safety protocols here
Returning to service, found on NCL Help's "return to sail" page

NEW Sales Systems and Operations Ticket Submissions
All ticket requests for the Sales Systems and Operations team have been moved from JotForm to Monday.com. Please bookmark and use the following links when submitting new ticket requests to the Sales Systems and Operations team.

Use the Sales Operations Requests link for:

Pardot
Salesforce
Territory Realignments
NCL Help
NCF Marketing Form/Dashboard
New Hire setup requests in Salesforce

Use the Sales Systems Requests link for:

Norwegian Central
BI Distribution List Changes
New Hire setup requests in Norwegian Central
Reporting GDS issues
Updates the Sales Contact page