| Resource Category | Topic | Resource Description | NCL Help Article(s) | Other Resources | |||||
|---|---|---|---|---|---|---|---|---|---|
Travel Partner Support |
NCL Help | NCL Help, accessible via the Learn column on Norwegian Central's homepage, is where you can search for all things related to NCL. It hosts articles on frequently searched topics, including items not listed here. |
NCL Help Homepage | ||||||
| Next Category | Agent Management | The Agent Management page, accessible via the Connect column on Norwegian Central's homepage, enables agency admins to add or manage their agency's travel advisors. Please note that this resource will not be available if you are not an admin. |
New Agency Registration/Updates How to Create Agent Profiles |
Agent Management Page Email: NewAgency@ncl.com (To update an agency admin only) |
|||||
| Commission | The Commission Structure article on NCL Help, accessible via the Learn column on Norwegian Central's homepage, provides everything you need to know about earning commission with NCL. If you work with a Consortia, Host, or Franchise, your commission payments may vary. Contact them directly for specifics regarding your commission structure. If you have questions regarding the commission amount in your commission report, you can submit a request to review potential discrepancies via the “Commission Form” button in the “Connect” column on Norwegian Central’s homepage. Please do not contact your sales manager about potential discrepancies, as they will not be able to assist. |
Commission Structure | Commission Discrepancy Form Page (For commission discrepancies only) |
||||||
| Technical Support | The Digital Guest Experience Team provides support for your technical issues, including those related to Norwegian Central access, the online reservation system, and My NCL. Your clients can also contact this team if they have issues with online check-in via My NCL. |
Digital Guest Experience | Phone Number: 1-866-625-1160 |
||||||
| Reservation Releases to Travel Partners | The Dispatch Department can transfer a booking to travel advisors upon the guests’ request. The reservation must be within 14 days from the booking date, outside final payment, and not paid in full. Access the NCL Help article to reference the full process details and the Reservation Transfer Form that must be sent in to complete the request. |
Releasing a Reservation | Email: Dispatch@ncl.com (Complete the form to request) |
||||||
| Live Chat | The Live Chat supports incoming questions via NCL.com for booked reservations. In order to access help designed for travel partners, please specify that you need help with an existing reservation. |
www.ncl.com | |||||||
| Travel Partner Reduced Rate Desk | The Travel Partner Reduced Rate Desk provides assistance with existing travel partner reduced rate bookings. You can book a reduced rate booking via NCL.com as an active student on NCLU (see the Travel Partner Empowerment section). If you need to make changes to your existing reservation, call or email what is listed in the Resource Access column to the right. To learn more about your travel partner reduced rate, access the website or NCL Help articles listed. |
Travel Partners Reduced Rate Desk How to Make a Travel Partner Reduced Rate Booking |
Reduced Rates Info NCLU's How to Book Module Email: ReducedRateDesk@ncl.com Phone Number: 1-800-281-4382 |
||||||
| Resource Category | Topic | Resource Description | NCL Help Article(s) | Other Resources | |||||
Booking Enablement |
How to Book | The How to Book with NCL series on NCLU offers tutorials, in written and video format, on a wide range of topics related to booking, including how to make a booking, create a quote, and more. It also offers tutorials on how to add ground transfers, travel protection, amenities, and more. |
NCLU's How to Book Page | ||||||
| Next Category Back to Top |
Deck Plans | Explore what each deck on each ship features via the Learn column on Norwegian Central's homepage. Review the referenced resources for information on stateroom categories (metas) and amenities featured on each deck. For a list of ships that feature the Studio Lounge, exclusive to guests booked in the solo stateroom category, review the referenced NCL Help article. |
Search "Deck Plans" for a list of articles Solo Stateroom Category |
Deck Plans | |||||
| FCC Report | The Future Cruise Credit (FCC) Report, accessible via the Book column on Norwegian Central's homepage, provides a list of clients who have been issued a Future Cruise Credit (FCC). Access the FCC Coupon FAQs article on NCL Help for the details on how to read the report. You can also learn how to apply an FCC in the How to Book series on NCLU. Contacting guests with outstanding FCCs is a great way to provide a service to your guests and an easy way to cultivate bookings for your business. |
FCC Coupon FAQs | FCC Report NCLU's How to Book (FCC Section) |
||||||
| Purchase CruiseFirst | CruiseFirst, which helps your clients save money, can be purchased for your clients via the Book column on Norwegian Central's homepage. Access the NCL Help article for the terms and conditions and reference the How to Book with NCL series to learn how to purchase a CruiseFirst Credit. |
CruiseFirst Program Terms & Conditions | Purchase CruiseFirst Page NCLU's How to Book Module Phone Number: 1-866-234-7352 (If your purchase did not apply) |
||||||
| CruiseNext Report | CruiseNext is an exclusive onboard program that offers your clients the opportunity to purchase stateroom credit for future cruises and receive instant onboard credit when sailing. Access the NCL help article for the terms and conditions of the program and download a list of your clients with outstanding CruiseNext credits via the Book column on Norwegian Central's homepage. To learn how to apply a CruiseNext credit, reference the How to Book with NCL series. |
CruiseNext - CruiseNext Ultimate - CruiseNext Lite | CruiseNext Report NCLU's How to Book Module Phone Number: 1-866-234-7352 |
||||||
| Weekly Coupon Reports | In addition to the two reports mentioned above, NCL sends weekly, in-depth reports that identify clients who have outstanding Welcome Home Coupons, CruiseNext Credits, or FCCs. Welcome Home Coupons are provided to clients who return from their first NCL cruise. They receive this coupon the Monday after they debark and have 60 days to redeem it to take advantage of $100 off their next cruise. If you or your agency administrator are not already receiving these reports, connect with your sales manager. If you do not know who your sales manager is, reference the sales manager topic in the Travel Partner Empowerment section. |
||||||||
| Guest Services Department | The Guest Services Department can assist with making new reservations and servicing existing bookings. Before you call, review the How to Book with NCL resource, as it may answer frequently asked questions. |
Guest Services | NCLU's How to Book Page Phone Number: 1-800-327-7030 |
||||||
| Military Appreciation Program | The Military Appreciation Program offers a discount to active members, veterans, spouses and surviving spouses of the United States military. Learn more via the referenced link and in NCLU's How to Book with NCL series, which offers tutorials on how to apply the discount for new or existing clients and how to verify that the discount has been applied. |
Military Appreciation Program | Military Info Page NCLU's How to Book (Military Appreciation Section) |
||||||
| Latitudes Rewards Program | The Latitudes Rewards Program helps make your clients' cruising experience even more incredible by giving them access to unlock a new world of rewards. Learn more via the referenced links and NCL Help article. To look up a client's Latitudes account, including their Latitudes Rewards level and birthday, locate the "Latitudes Lookup" button within the Book column on Norwegian Central's homepage. |
Latitudes Rewards & Inquiries | Latitudes Rewards Info Page NCLU's Latitudes Rewards Course Latitudes Lookup Page |
||||||
| Sales Pal | The Sales Pal, downloadable via the Promote column on Norwegian Central's homepage, provides a list of current promotions, sailing rates per stateroom category (including the solo category), sailings offering deals for singles, and Norwegian's Picks of the Month, which are NCL's monthly featured sailings. |
Latest Sales Pal Picks of the Month |
|||||||
| Resource Category | Topic | Resource Description | NCL Help Article(s) | Other Resources | |||||
Booking Enhancement |
Access Desk | The Access Desk is dedicated to accessibility and accommodates special needs and medical requests for guests who need support with mobility, dietary needs, service animals, and more. Review the referenced NCL Help articles for more information before the linked request form is submitted. |
Access Desk Wheelchair Information Allergies |
Accessibility Assistance Page Guest Special Needs Request Form (After the reservation is booked) Phone Number: 1-866-584-9756 |
|||||
| Next Category Back to Top |
Concierge Desk | The Concierge Desk provides pre-cruise assistance and services to guests booked in The Haven and Suite accommodations, informing them of onboard services and amenities available. |
Concierge Desk | Email: NorwegianConciergeDesk@ncl.com Phone Number: 1-855-625-4283 |
|||||
| E-Docs | Once your clients complete their online check-in via their MyNCL within 21 and 3 days before their sail date, e-docs are available in 24 hours for you to download and print via the Book column of Norwegian Central's homepage. Learn more about the process in the referenced NCL Help article. |
E-Docs | E-Docs Page | ||||||
| Onboard Packages & Gifts | Onboard packages and gifts can be added to enhance your clients' onboard experience. Learn more in the referenced link, the How to Add an Amenity module in NCLU, or the NCL Help articles, which include information on diapers, wipes, and the Partners First Onboard Amenities for travel partners. |
Amenity and Gift Orders Partners First Onboard Amenity Program |
Amenity Info Page NCLU's How to Add an Amenity |
||||||
| Cruisetours | Cruisetours combine all the benefits of a cruise with an immersive, multi-day land exploration before or after an NCL sailing. Learn more via the referenced link and many NCL Help articles, including details on specific cruisetours. For assistance with cruisetours, call the referenced phone number. |
Search "Cruisetour" for a list of articles | Cruisetours Info Page Phone Number: 1-877-794-8567 |
||||||
| Shore Excursions | Shore excursions with NCL offer your clients convenience, flexibility, and peace of mind. Search for available shore excursions by destination, port, and activity type in the referenced link. For help with general shore excursion inquiries, call the referenced phone number. You can also review the process for groups below. |
Shore Excursions Info Page Phone Number: 1-866-625-1167 |
|||||||
| Weddings | With NCL's weddings and honeymoons, you can help your clients celebrate love on board one of our ships. Learn more via the referenced NCL Help article or NCLU's Weddings and Honeymoons course. |
Weddings | NCLU's Weddings Course Email: NCL@RoyalWed.com (For weddings only) Phone Number: 1-888-475-5511 1-604-940-1181 |
||||||
| Guest Experience | For clients who have returned home from their cruise and need assistance resolving requests about their cruise experience, you or your client may submit requests to the Guest Experience Team via the referenced case-submission links. They also handle extensions to FCCs and lost and found issues. |
Post-Cruise Case Submissions Submissions for Canceling an FCC FCC Refund Request FAQs Lost and Found Report Lost and Found Status |
|||||||
| Resource Category | Topic | Resource Description | NCL Help Article(s) | Other Resources | |||||
All About Groups |
Charters, Meetings & Incentives | The Charters, Meetings, & Incentives (CMI) team can assist whenever you have a client who needs to plan a corporate meeting, convention, conference, company retreat or incentive cruise. Learn more via the available elective course in NCLU. |
CMI Info Page NCLU's CMI Course MHQ's CMI Brochure Email: Event@ncl.com Phone Number: 1-866-NCL-MEET 1-866-625-6338 |
||||||
| Next Category Back to Top |
Sixthman | Sixthman, a wholly owned subsidiary of Norwegian Cruise Line, brings truly immersive experiences that celebrate community and change expectations of what a cruise vacation can be. Learn more in the referenced NCL Help article and link. |
Sixthman (SXM) for Travel Partners | Upcoming Festivals Page | |||||
| Group Sales Course | The Group Sales Course, accessible via the electives in NCLU, outlines everything you need to know about groups, including answers to frequently asked questions. Access the course via the referenced link. |
NCLU's Group Sales Course | |||||||
| Tour Conductor (TC) Credits | A TC credit is a dollar amount equivalent to a berth based on the most sold category. Learn more in the referenced NCL Help article and referenced NCLU course. |
Cruise Only Tour Conductor Credit | NCLU's Group Sales Course | ||||||
| Special Events Department | The Special Events Department coordinates group dining, vow renewals, meetings, cocktail parties, group performances and other onboard functions. Learn more in the referenced NCL Help article, which includes ship-specific email addresses, or submit a request for an event in the referenced Form. |
Special Events | Special Event Request Form | ||||||
| Group Administration Department | The Group Administration Department handles group reviews, finalization, final payment collection, and requests for cruise documents. Learn more in the referenced NCL Help article. |
Group Administration Ship Coordinators Department | Email: GroupAdministration@ncl.com Phone Number: 1-800-327-7030 |
||||||
| Existing Group Booking Assistance | For assistance on existing group reservations, visit the referenced NCL Help article. For assistance with expediting your requests, please contact the referenced email address. |
Servicing Existing Travel Partner Groups | Email: GroupBookingRequests@ncl.com |
||||||
| Group Shore Excursions | Shore excursions for groups are handled differently. Review the process, including when to use the referenced email, in the referenced NCL Help article. |
Group Shore Excursions Guidelines and Procedures | ShorexGroups.com (For requests with a minimum of 50 guests only) Email: ShorexGroups@ncl.com (For requests with a minimum of 16 and a maximum of 49 guests only) |
||||||
| Resource Category | Topic | Resource Description | NCL Help Article(s) | Other Resources | |||||
|
Air Department | The Air Department handles flight deviation requests, new flight add-ons, name changes, and more. Learn more via the linked page or by calling the referenced number. |
Air Department | Air Service Standards Page Phone Number: 1-866-625-1163 |
|||||
| Next Category Back to Top |
Flight Assistance Hotline | The Flight Assistance Hotline is available 24 hours a day, all week. If your clients encounter unforeseen flight or weather-related delays, please immediately advise the airport's airline representative that they are on the way to join a cruise as a guest of Norwegian Cruise Line. Usually, the airline can arrange alternative flights at the airline counter to enable your clients to reach their ship or hotel package destination. Learn more via the referenced NCL Help article. |
Flight Assistance Hotline | Phone Number: 1-800-456-7179 |
|||||
| Premium Air | The Premium Air Program, which relates to air your clients purchase, is best suited for clients who prefer customized air arrangements. Please note that customizations are not allowed after tickets are issued for reservations booked with the Air Promotion. If customizations are added to a reservation with the Air Promotion (promo code: AIRPROM3), the promotion will be dropped. Learn more in the referenced NCL Help article, and call the referenced number if you need help with flight deviations, flight add-ons outside of the ticketed reservation, and errors related to flight assignments. |
Air Customization for Travel Partners | NCLU's How to Book Module (Air section) NCLU's All About Air Phone Number: 1-866-625-1163 |
||||||
| Air Promotion | NCL's air promotion (promo code: AIRPROM3) offers free airfare for the second guest and is best suited for clients who are flexible and do not require specific air routes or seats. Learn more in the referenced NCL Help article, the terms and conditions page, and NCLU's module for how to add the promotion to a client's reservation. |
Search "AIRPROM3" for the latest article | NCLU's How to Book Module Terms and Conditions Page NCLU's All About Air |
||||||
| Resource Category | Topic | Resource Description | NCL Help Article(s) | Other Resources | |||||
Travel Partner Empowerment |
Marketing Headquarters | Marketing Headquarters (MHQ) empowers you to market and grow your business with promotional tools, including images and videos for social media, customizable emails and flyers, brochures, resources for hosting a cruise event, and more. It’s like having an advertising agency at your fingertips but for free! Access it today and watch the How to Navigate Marketing Headquarters video in the referenced link. |
MHQ Homepage Cruise Events Resources MHQ Navigation Video |
||||||
| Next Category Back to Top |
NCL Connect | NCL Connect is a co-branding marketing solution that boosts your sales and marketing efforts while driving all leads back to you – their valued travel advisor! Access it via the referenced link and watch this video featuring SVP of Sales John Chernesky to see how easy it is. |
NCL Connect | ||||||
| Norwegian Cruise Line University (NCLU) | NCLU covers a wide range of educational topics, developed explicitly to empower you to become an NCL expert in order to provide exemplary service to your clients, including ships, programs, destinations, navigating Norwegian Central and the booking system, and more. With NCLU, you can earn reduced rates, as mentioned above, and CLIA credits. Learn more via the referenced link. |
NCLU FAQs | |||||||
| Common Nautical Terms | For a list of common nautical terms to familiarize yourself with, review the referenced NCL Help article. |
Common Nautical Terms | |||||||
| Sales Manager | Your sales manager is available to discuss your business development needs to help you drive more business. Access the referenced NCL Help article to explore what they can help you with. To identify your sales manager and their email address, visit the referenced contacts page. |
Regional Sales Managers | Sales Contacts Page | ||||||
| Collateral Orders | The Collateral Order Center, accessible via the Promote column on Norwegian Central's homepage, is where you can purchase NCL collateral, including brochures, postcards, and much more! |
Collateral Order Center | |||||||
| Terms and Conditions | The Terms and Conditions page provides information regarding various NCL policies. For information regarding additional policies, including our name change policy, reference the available articles, accessible by using the search term listed to the right in NCL Help. |
Search "Policy" for a list of articles | Terms and Conditions Page | ||||||
| Resource Category | Topic | Resource Description | NCL Help Article(s) | Other Resources | |||||
|
Partners First Social Media | When you follow our Partners First Facebook page, accessible via the Connect column on Norwegian Central's homepage, you'll access the latest NCL news and social posts you can share with your clients to attract more leads. You can also join our exclusive Partners First community group for exclusive news and to connect with other travel advisors and the Partners First team. |
Main Facebook Page Exclusive Facebook Group |
||||||
| Back to Top | NCL Newsroom | NCL's newsroom, accessible via the Connect column on Norwegian Central's homepage, hosts our press releases. Visit the referenced link today to read about the latest company news. |
Newsroom Page | ||||||
| NCL's Travel Blog | Our official travel blog is host to a plethora of stories related to a variety of NCL topics, including the destinations we visit, our ships, NCL news, and much more. Explore the blog via the referenced link. |
Travel Blog Page | |||||||
Explore the various resources available to you below. Search by Resource Category, linked above, or via CTRL+F. To watch an introductory video from NCL's SVP of North America Sales, John Chernesky, click on the dark blue button to the right. If you would like to see more resources, share your recommendations with us at the bottom of the page.
Have recommendations for this page? Send the Partners First Team an email with any suggestions you may have here.