When rudeness, incivility, and bullying behavior occurs on a healthcare team, the consequences can be deadly. This destructive conduct adds to medical errors, poor patient satisfaction, higher employee turnover, stress, burnout, and higher healthcare costs for consumers. Civility training in healthcare settings has the potential to improve patient care, strengthen team relationships, and create an atmosphere that energizes and inspires those who are in it. Join us and find out how your organization can tackle bullying in 2018.
Linda H. Leekley BS, RN
CEO, In the Know
Linda Leekley, CEO and founder of In the Know, began her nursing career in the research oncology department of Duke University Medical Center. She followed her acute care experience with years in home health care. Then, in 1998, Linda recognized that a void existed when it came to training options for nurse aids and caregivers. She blended her nursing experience in both acute and long term care with her years as a clinical educator—and the result was In the Know!
Linda's passion for nurse aide education makes In the Know the leader in caregiver training solutions. By focusing solely on caregiver education, In the Know is on the pulse of any changes in related legislation and regulations. Their modules aren't diluted nursing CEs, repurposed for caregivers. Instead, they are written by registered nurses with caregivers in mind, focusing on their unique responsibilities, duties, experience, and education.
Linda is the co-author (along with colleague, Stacey Turnure, RN) of the book, The Real Healthcare Reform: How Embracing Civility Can Beat Back Burnout and Revive Your Healthcare Career. Published in 2012, the book continues to be used as a primer for civility training programs at healthcare organizations across the country.