During this discussion, we explored how an often overlooked aspect of the revenue cycle now has serious reimbursement ramifications. Our experts shared their experiences in the field and best practices to ensure financial conversations between staff and patients are respectful, informative, and collaborative. Viewers will gain a better understanding of how improving this communication effects the patient experience and, subsequently the revenue cycle.
Susan Gurzynski-Wells, MS, RHIA
Sr. Product Manager, Revenue Cycle - HealthStream
Marie Bass, MS, CAE
Dir. of Education Strategy - HFMA
Dir. of Communications - HFMA
Stephanie Giberson, CRCR
Dir. of Patient Access/HIS/Credentialing - Henry County Health Center