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The Laundress Recalls Fabric Conditioners Due to Chemical Hazard, Including Previously Recalled Units

  • Recalled The Laundress Fabric Conditioners
Name of Product:
The Laundress Fabric Conditioners
Hazard:

The fabric conditioners can contain a chemical impurity, ethylene oxide, a carcinogen that can cause adverse health effects if there is significant and direct long-term exposure.

Remedy:
Refund
Recall Date:
March 31, 2023
Units:

About 800,000 (730,000 of the 800,000 were recalled on December 1, 2022). (An additional 13,000 units were sold in Canada)

Consumer Contact

The Laundress at 800-282-4121 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at www.thelaundress.com/pages/recall or at www.TheLaundress.com and click “Product Recall” at the bottom of the page to begin the reimbursement process. 

Recall Details

In Conjunction With:
Description:

This recall involves The Laundress Fabric Conditioner products, a complete list of which is available at www.TheLaundressRecall.com. All recalled products have “The Laundress – New York” printed at the top of the label.

Remedy:

Consumers should immediately stop using the recalled fabric conditioners and contact The Laundress for instructions to receive a full refund. Consumers who have previously requested a refund for these products in response to The Laundress’ December 2022 recall and reimbursement program should not submit a new request.

Consumers who purchased the recalled products on or after January 2021 can request a refund using either a photo of the lot code with their initials and the date written in marker or a receipt, or if purchased through www.TheLaundress.com, consumers can submit their e-mail address for a refund. Consumers who purchased the recalled products before January 2021 should take a photo of the lot code with their initials and the date written in marker and contact The Laundress for a full refund of the purchase price, with receipt, or of the manufacturer’s suggested retail price, without receipt.

After requesting a refund, consumers should dispose of the product by closing the bottle tightly and placing it in household trash. Do not empty the product prior to disposal.

Incidents/Injuries:

None reported

Sold At:
Online at TheLaundress.com, Amazon.com, and additional websites and in stores at The Laundress, Bloomingdale’s, The Container Store, Saks Fifth Avenue, Target, Nordstrom, Jenni Kayne, Kith, Peruvian Connection, N.Peal, Brooklinen, and other major retailers nationwide from 2011 through November 2022 for between $1 and $20.
Distributor(s):
The Laundress, a subsidiary of Conopco Inc., d/b/a Unilever, of Englewood Cliffs, New Jersey
Manufactured In:
United States
Recall number:
23-172
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