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Increasing Patient Satisfaction
Throughout the House
Navicent Health

The pursuit to provide an excellent patient experience is paramount for every hospital today. However, gaining buy-in and participation from all stakeholders involved in patient care is often a significant challenge.

Navicent Health recognized the need to improve patient satisfaction and decided to take on the We Care Challenge. Read how during the 10 weeks, Navicent not only saw improvement in several patient satisfaction scores, but was also able to garner excitement, energy and prioritization around the patient experience throughout the house.

“For the Emergency Center, the WCC was a way to breathe fresh air into our patient experience initiative. It allowed us to introduce and focus on the importance of customer service so that once complete, we are able to maintain that higher level of energy and make these positive habits a way of life for the department.”

Johnny Williams, EM Dept. Director
Navicent Health