From London to Macau to Melbourne, VIPs form a significant part of gambling operators businesses. However it is far from clear whether VIP needs are being managed correctly when it comes to identifying problem gambling. 

GamblingCompliance will host a live panel discussion examining the changing approaches to responsible management of VIPs and the unique social responsibility challenges they present. The topics covered include:


  • What do we know about problem gambling at the VIP level?
  • Are VIPs sheltered from social responsibility obligations that are present elsewhere within operators? 
  • What are the tensions between activation (and re-activation) of VIPs and responsible gambling? 
  • How does the treatment of land-based VIP customers and online VIPs differ and what lessons can be learned? 
  • With increased regulatory scrutiny, how will the role of VIP manager be changing?


We have partnered with GamblingCompliance to provide eLearning as part of our wider internal training programme to maintain our high standards. This allows us to reinforce our culture of compliance and not only meet, but exceed, obligations. The courses are graded so the level of training can be provided on a risk basis, depending on the role. The service is easy to manage and the team are always on hand to help."
Money Laundering Reporting Officer, Online Casino

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How Can Gambling Operators Responsibly Manage VIPs?

Jon Duffy, Senior Vice President Corporate Assurance and Regulatory Affairs, Genting Casinos


Jon has worked at Genting UK since 2006 and is a member of the Audit Committee for Genting UK, a Director of the National Casino Forum (NCF), the Casino Industry trade body and a trustee of the International Association of Gaming Advisors (IAGA)

Dan Waugh, Director, Regulus Partners


Dan advises clients on responsible gambling programmes. Dan previously worked for Rank Group for nine years as the group strategy director, where he was responsible for strategic planning, consumer research, regulatory risk analysis, capital investment and purchasing.

David Clifton, Co-founder, Clifton Davies Consultancy


David specialises in gambling law and regulation (including licensing, advertising, anti-money laundering controls, consumer protection and social responsibility issues) in relation to both land-based and online (B2C & B2B) gambling businesses.

Our Panel:

Andrew Gellatly, Head of Global Research, GamblingCompliance


Part of the founding management team, Andrew has an extensive background in journalism covering technology, gambling and sport. 

@ November 12, 2pm GMT