NTT DATA Study Finds Enterprises Need to Take Control of Their Automation Plans to Build Consumer Trust in Virtual Agents

According to our research, automated customer service interfaces such as virtual agents are becoming more acceptable to consumers, but there remains significant room for improvement.

Read our report, "Clearing the Customer Service Hurdle in an Automated World," to learn the difference between what consumers expect and what businesses are delivering today with virtual agents, and get specific steps your organization can take to re-imagine customer contact processes using advanced digital technologies and well-trained human agents.

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