Covance Food Solutions Becomes Part of Eurofins
We announced in early April that Eurofins entered into an agreement to acquire Covance Food Solutions. We are pleased to announce that the deal was closed this morning. Covance Food Solutions is now Eurofins Food Integrity & Innovation.
The most important message I want to convey to you today is that while the name over our door has changed, our vision, mission and passion for delighting you remains steadfast and foundational to our business. Your client experience throughout this process is of the utmost importance to us.
The vast majority of the ways we do business with you or how you work with us will not change – your contacts, your Customer Service Associate (CSA), your project time, and the address to which you send your samples will stay the same. Above all, the service you have come to expect from us will continue while we are able to offer you an expanded breadth of services.
We have included links to the Eurofins press release as well as answers to frequently asked questions document (FAQ) below. I want to highlight a few key points:
- Emails sent to @covance.com addresses will automatically forward to the recipient’s new @eurofinsUS.com (US employees) and @eurofins.com (UK and Singapore employees) accounts. Please look for responses coming from your contacts new email and update your contacts list.
- Phone numbers and physical mailing addresses will not change. This includes both office and mobile phone numbers.
- Your contacts and project teams will not change.
- Details regarding changes in the billing and remittance process are being sent to the appropriate contacts in your organization. You can also contact your dedicated Customer Service Associate (CSA) or go to your SampleKinect login for the information.
We are very excited to become a part of Eurofins and the value it brings to you. We are confident that you will benefit from the combined scientific excellence, complementary geographic footprint, client groups, and service offerings.
We will continue to use the Covance brand for a period of time as we transition to our new name. On behalf of the entire combined team, I thank you for being a valued client. We are excited about the future!
Client Frequently Asked Questions Eurofins Acquires Covance Food Solutions
Eurofins Press Release, Acquisition of Covance Food Solutions
Gilles Martin, CEO, Eurofins, Letter to Clients