Reducing Customer
Effort Cloud now assists support
teams with even more complex workflow
logic than ever before by incorporating
decision points, or branching logic, into
Guided Paths

Decision Points allow support teams to
use Guided Paths to easily and intuitively
represent complex types of processes
without having to invest in additional,
cumbersome tools to build and maintain
decision trees.

Get Dynamic Decision Points!

Dynamic Decision Points

Agents ask the right questions at the right time, without making the customer repeat information already on record.