IT Support for Colleges

Providing efficient, effective support to faculty, staff and students of educational institutions can be challenging. And it's imperative to make sure that the various software, hardware and other systems used across the institution are always up and running. 

This case study examines how a university help desk is using Cloud Agent Support to streamline IT services.

Key Results

  • The university improved support consistency with step-by-step best practices guidance that give every team member the most up-to-date support information 
  • Advanced remote support technology reduced effort for both support staff and end-users,  boosting First Contact Resolution (FCR) with chat, phone, screen sharing, remote control, and even live remote video support for nearly any type of remote system or device

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The Largest

Uses Cloud to Improve IT Support Productivity

University System in Texas