Premium Tech Support
Showcasing the value of premium technical support (PTS) services in order to upsell can be a challenging process – even more so when your goal is to maximize sales conversions while delivering outstanding customer service.
This case study examines how the Upclick sales call center used automated and advanced remote diagnostics within Support.com® Cloud to increase revenue by upselling, while providing a greatly improved customer experience.
- Upclick realized a 17% increase in sales conversions when sales reps used Support.com® Cloud to close the sale
- Interaction Analytics, a key feature of Support.com Cloud, helped Upclick PTS increase their Net Promoter Score (NPS) by 50% – by enabling automatic monitoring of all support interactions, providing the opportunity for process optimization
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Upclick Uses Support.com Cloud to Maximize Quality of Customer Experience
and Increase Revenue From Premium Support Services