Survey Report: The Future
of Tech Support
The world of tech support is at an inflection point. Consumer sentiment on the effectiveness of tech support is actually positive and emerging technologies, including artificial intelligence-driven customer service agents, is steering us into a future of more intelligent support.
Support.com surveyed an audience of over 2,000 consumers in the United States about their experience with technology products and customer support to understand how consumer preferences are shaping the future of intelligent tech support. The survey found that while tech support is improving, consumers have high expectations and want more intelligent solutions in the next five years.
Download the full report to uncover valuable consumer insights for technology brands, device manufacturers and service providers looking to implement current and emerging intelligent support strategies.
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The Future of Tech Support 2017
Survey Reveals Early Consumer Sentiment on Artificial Intelligence in Service and Support