Business Process Mapping for Salesforce Admins
Webinar On-Demand


Squire Kershner
Salesforce Platform Lead

Gillian Madill
Admin Evangelist

As an Admin, every day we get requests from users, executives, and stakeholders about what they want you to do to make their jobs easier using Salesforce. It is our job to dig deeper into their request and figure out if what they say they want is actually what the business needs to succeed. Join the webinar to learn how to use Lean methodology to assess these requests, and apply that methodology to mapping business processes as a Salesforce Admin. At the end of this webinar, you will be able to deliver fast and effective solutions that make your business run better and your users happier.

Key Takeaways

  • Understand the Lean methodology
  • Map out business processes using Lean methodology
  • Use your role as a Salesforce Admin to optimize business processes for your company

Intended Audience

Solo Admins, or Admins who have to wear multiple hats - product manager, business analyst, quality engineer, administrator, developer - in their day-to-day lives. Those interested in how Lean methodology can aid in completing projects of all sizes.

Recommended Resources

Watch the Recording:

Flip through the Slides:

Share this recording: