IMG® is pleased to announce that all iTravelInsured systems, including quoting, purchasing, and fulfillment, will undergo significant changes as they are migrated into existing IMG systems. In alignment with the brand unification announced in 2019, these changes will be effective August 11, 2020 and will provide you and your customers with a simple and more consistent user experience across IMG’s products and services. This update will allow you to sell both international medical insurance and travel insurance plans seamlessly.
Additionally, the iTravelInsured Agent Portal will be retired and all travel insurance producers will have access to the IMG Producer Area. The Producer Area will give you the ability to generate your own compensation statements while also providing access to additional reporting, sales, and training resources to make it even easier for you to earn more revenue by selling IMG products.
Please see below for detailed information and FAQs regarding this update.
We are making this transition to provide a better user experience and cohesion among IMG’s brands to both producers and customers. As a result of this update, you can expect to experience many benefits, including:
Compensation payment dates will not change, and no additional information will be required to continue receiving your payments as you have in the past.
Beginning September 2020, all producer compensation statements will be available in the IMG Producer Area. Like all other producer reports, you will be able to log in and view all of your IMG compensation on one statement at any given time, making it faster and more convenient for you to reference and track your IMG business. To view your compensation report, simply follow the steps below:
New compensation statements will be available on the 10th of each month, or the following Monday should the 10th fall on a weekend. You will also receive a courtesy notification when your new statement has been uploaded and is available for retrieval through the Producer Area. Additionally, there will no longer be compensation on the tax portion of a policy’s premium.
Direct deposit is required of all IMG producers to ensure the timely and secure delivery of your compensation. If you have not yet completed the direct deposit setup, we strongly encourage you to contact your Account Executive or the Sales Service Center at 317.655.9799. You can also follow the instructions provided here to prevent potential delays to future payments.
Effective August 11, 2020, your iTravelInsured agent number will become your IMG producer number. For producers who are already contracted as an international medical insurance producer and have an IMG producer number, your iTravelInsured agent number will become a sub-producer number, so you can use whichever number you prefer.
The iTravelInsured Agent Portal will be retired on August 11, 2020 and all producers will now use the IMG Producer Area. There will only be one login per producer number for the IMG Producer Area. If you do not already have access to the IMG Producer Area, you will need to register as a new user (details below). Once you have logged in, you will have access to several new features including:
For iTravelInsured policy increase or policy date change requests, please contact 317.655.9796 and the IMG team will be happy to assist you. As an added convenience, credit card information will be saved in the system for future reference. This means if a change request is made and the member wishes to use the original purchasing card, there will be no delays in trying to obtain credit card information.
If you are new to the IMG Producer Area, follow the instructions below to register for an account:
Once you have an IMG Producer Area account, you will need to activate your Affiliate Status in order for your personalized quoting links to accurately track and give you credit for your sales. This activation also grants you access to other unique selling tools, such as Web banners, logos, and HTML pages. To activate your Affiliate Status please follow the instructions below:
Click here to download a PDF version of these instructions with screen shots of each step.
After the system migration is completed, you will no longer use https://www.itravelinsurance.com for quoting. All existing quote links will redirect to the new iTravelInsured SE application.
The new iTravelInsured quoting portal will be implemented within the IMG Producer Area. After logging into the IMG Producer Area, the new quoting system can be accessed through your Producer Plans page, which you can navigate to by selecting the Generate Quote button in the top right of your dashboard and scrolling down to the iTravelInsured plan card and selecting Get Quote. To provide clear attribution, your agent information will be visible in the upper left-hand corner of the page after you generate the quote.
You can also visit your Producer Plans page by entering your IMG Producer Number in the link below and pasting it into your browser:
The new quoting portal will also streamline the purchase process by allowing for better side-by-side plan comparisons, the ability to save and share quotes directly from the portal, and a newly designed purchase confirmation email with a new look and feel. To share a quote via email with a customer, follow these instructions:
After opening their quote, customers will be able to purchase through an updated online application that provides accessible plan details, the ability to edit a quote without starting over, and a compare step to choose which iTravelInsured plan is best for their needs.
When purchasing an iTravelInsured plan, to ensure accuracy and privacy, the following fields will now be required in order to complete transactions:
For producers enrolling large groups of insureds (more than ten travelers) on Travel GT policies, please use and reference the new bulk enrollment form for all future submissions. The new bulk enrollment file includes several column and formatting changes and that must be followed in order for your submission to be uploaded successfully. Other than adding the insureds’ information, please do not add, delete, or make any additional changes to the columns or formatting of the columns in the new form. The following are formatting updates and guidelines to follow when using the new form:
|Previous Policy Type||Description||New Product Code||New App Type|
|101||Travel SE (Set-plan states)||TCSES||0318|
|111||Travel SE - Upsell||TCSE||0417A|
|103||Travel LX (Set-plan states)||TCLXS||0318|
|N/A||Travel LX - No CFAR||TCLX||0620|
|N/A||Travel LX - CFAR Upsell||TCLX||0620A|
|105||iTravelInsured Travel Deluxe||TCSE||0417A|
|106||iTravelInsured Lodging VR||TCLVR||0416|
If you were contracted with IMG in or after November 2017, you are already contracted to sell both international medical insurance and travel insurance plans and no further action is required. If you were contracted with IMG prior to November 2017 and are currently only contracted to sell IMG’s international medical insurance plans, please click here to download the producer agreement to become an iTravelInsured producer. You can also contact your Account Executive or the Sales Service Center at 317.833.1737 for information on how to become an iTravelInsured producer
The iTravelInsured website will remain up throughout the system migration, but it will soon be discontinued. All information on www.itravelinsured.com will be available on IMG’s website – this includes plan information and policy and coverage details. Although the site will remain active in the short-term, the iTravelInsured Agent Portal will no longer be available and all agents should utilize the IMG Producer Area for both product categories, as this will only simplify and increase the ease of doing business with IMG.
Beginning August 11, 2020, all IMG members who have purchased an iTravelInsured plan will be able to create a MyIMG account (IMG’s member portal), which will allow them to